Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Larry Reed

Orange Park,FL

Summary

Honorably served nine years in the United States Air Force with over 20 years of experience in the Information Technology field. Microsoft Certified Systems Engineer (MCSE) with extensive network diverse technical experience in the IT field, emphasizing network administration and PC support. Excellent problem solver with strong communication, team player and interpersonal skills. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

IT Service Delivery Site Lead

Commercial Metals Company
05.2023 - Current
  • Responsible for managing delivery of IT services to end users at Jacksonville Mill along with other remote sites throughout Florida
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Manages over 40 customer calls per day
  • Manages and coordinates urgent and complicated support issues
  • Respond to network outages throughout all locations in Florida to determine root cause
  • Effectively communicate with upper management and collaborate with Mill Director and Senior management daily
  • Evaluate new system engineering technologies and effects on operating environment to improve operational efficiencies
  • Change and Release Management: Involved in managing changes and releases to IT systems and infrastructure at site
  • Responsible for managing relationships with IT vendors and suppliers at site
  • Lead personnel management, including stuff recruitment, performance assessment, training, and mentoring
  • Schedules employees working time, manages employees off days

Field Technology Officer

Customs And Border Protection
09.2019 - 05.2023
  • Configured and implemented IT initiatives to produce measurable business value.
  • Built IT infrastructure to support key business strategies and evolving processes.
  • Managed accounts, network permissions, and access to systems and equipment to ensure security compliance
  • Evaluated new system engineering technologies and effects on operating environment to improve operational efficiencies
  • Spearheaded end-user upgrade for 1K+ PCs and laptops to Windows 10 latest image
  • Addressed and resolved cyber-security threats/alerts
  • Assisted in planning and execution of security accreditation surveys and audits for installed systems or networks
  • Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
  • Resolved workflow issues to optimize team productivity and improve delivery times.

Senior, Technical Support Specialist

Eclaro International
05.2017 - 06.2019
  • Responsible for all imaging computing equipment deployment for Westchester County areas
  • Interacted with internal and external stakeholders as Subject Matter Expert (SME) to provide IT guidance and solutions
  • Provided on-site troubleshooting, problem diagnosis and resolution, and general support for deployment of desktops, laptops, and tablet devices
  • Spearheaded Windows upgrade projects defined scope and managed milestones
  • Assured software and systems quality and functionality to meet customer requirements
  • Maintained 500+ Windows computers and peripherals, including all configuring and monitoring

MSP Level II Systems Engineer

Eden Technologies
08.2014 - 12.2016
  • Provided IT support for Management Service Provider end-users for fast-paced web hosting firm, including troubleshooting, server support, and customer service
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis, and issue resolution
  • Documented system configuration, mapping and processes.
  • Created online documentation to help employees, which reduced daily issues by 15%
  • Created and managed user accounts, security groups, organizational units via Active Directory
  • Administered primary and back-up domain controllers, file servers, print servers, proxy server, and e-mail servers.

Systems Administrator

ManTech International Corporation
06.2012 - 06.2014
  • Single-handedly responsible for network administration of five classified networks
  • Created new user accounts to include e-mail PKI setup as required via Active Directory
  • Resolved two-year history of problematic network failure by troubleshooting LAN/WAN connections between sites
  • Performed data transfer between multiple networks (Unclassified, Classified, and Top Secret)
  • Performed software installations and upgrades to UNIX or Windows operating systems.
  • Maintained and troubleshot Tandberg audiovisual teleconferencing equipment (VTC).

Senior, Information Technology Specialist

Chief Of Naval Air Training
08.2011 - 06.2012
  • Provided continuing technical oversight as Helpdesk senior technical point-of-contact
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems, and key processes
  • Performed all levels of hardware and software systems support for over 200 computers and 50 printers
  • Performed tests of functionality, security and performance of different workstations and devices
  • Assisted in deployment of new systems as required throughout system lifecycle.

Windows System Administrator

Science Applications International Corporation, Drive
01.2011 - 08.2011
  • Administered Microsoft Windows Servers (Active Directory), Microsoft Workstations, and network security devices for over 300 users
  • Administered quality customer service to in-house staff and satisfied concerns.
  • Documented, submitted, and adhered to approved system and/or network change requests
  • Configured Windows-based computer systems, i.e., Windows Server 2008 R2, Exchange Server 2007
  • Addressed operational systems issues including file and share permissions, user accounts and installing applications
  • Upgraded and replaced server hardware and software where appropriate.

Education

Associate of Arts - General Studies

Northwest Florida State College
Niceville, FL
04.2016

Skills

    Microsoft 365

    MECM/SCCM

    Azure AD

    Windows 10

    Azure Exchange

    SharePoint

    Cisco Meraki

    Active Directory

    Office 365

    Microsoft Exchange

    Connect Wise, ServiceNow, Remedy, Cherwell, Bomgar

Certification

Google Cybersecurity Professional Certification (Nov 2023) Microsoft Certified Systems Engineer (MCSE)

Timeline

IT Service Delivery Site Lead

Commercial Metals Company
05.2023 - Current

Field Technology Officer

Customs And Border Protection
09.2019 - 05.2023

Senior, Technical Support Specialist

Eclaro International
05.2017 - 06.2019

MSP Level II Systems Engineer

Eden Technologies
08.2014 - 12.2016

Systems Administrator

ManTech International Corporation
06.2012 - 06.2014

Senior, Information Technology Specialist

Chief Of Naval Air Training
08.2011 - 06.2012

Windows System Administrator

Science Applications International Corporation, Drive
01.2011 - 08.2011

Associate of Arts - General Studies

Northwest Florida State College

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