Larry Rittenhouse II
Washington,WV
Summary
Documentation Production Analyst focused on enhancing production outcomes through process optimization and workflow management. Delivered high productivity and efficiency by leveraging problem-solving skills and fostering teamwork in collaborative environments. Manufacturing Technician experienced in preparing equipment and monitoring production processes, consistently making quick decisions and streamlining systems for organization.
Overview
23
23
years of professional experience
Work History
Document Production Analyst
Highmark BCBS WV
Parkersburg, West Virginia
12.2017 - 02.2026
- Collaborated with cross-functional teams to streamline operational processes.
- Reviewed product specifications to ensure compliance with industry standards.
- Produced SBCs for 5 states (WNY, NENY, DE, PA (all regions), WV) under tight deadlines.
- Created benefit books for 5 states (WNY, NENY, DE, PA (all regions), WV) within strict time constraints.
- Provide provide training to Engen on new system to produce documents listed above.
- Handled urgent requests from management, prioritizing tasks to meet critical deadlines.
- Coordinated with sales to obtain required documentation.
Customer Service Representative
Highmark BCBS WV
Parkersburg, West Virginia
06.2011 - 12.2017
- Assisted members with inquiries regarding health insurance policies and claims processes.
- Resolved customer issues by providing accurate information and timely support.
- Maintained up-to-date knowledge of healthcare regulations and company offerings.
- Handled inquiries, provided resolution, and excellent customer service.
- Became a senior customer service representative in 2015, was responsible in taking all supervisory escalated calls. -FEP
Customer Service Representative
Mountain State BCBS
Parkersburg, West Virginia
02.2003 - 06.2011
- Assisted members with inquiries regarding health insurance policies and claims processes.
- Resolved customer issues by providing accurate information and timely support.
- Maintained up-to-date knowledge of healthcare regulations and company offerings.
- Managed, assigned, and completed appeals filed by members according to state laws and regulations.
- Processed claims on the side when call volumes were low
- Adjudicated claims on the side when call volumes were low
Claims Processing Specialist
Mountain State BCBS
Parkersburg, West Virginia
10.2002 - 01.2003
- Process claims for four different insurance companies for third-party administration company
- Reviewed insurance claims for accuracy and completeness.
- Processed incoming claims using specialized software systems.
- Communicated with clients to clarify claim details and requirements.
Education
Tyler Consolidated High School
Middlebourne, WVSkills
- Document production
- Regulatory compliance
- Compliance review
- Workflow optimization
- Process improvement
- Operational efficiency
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Problem resolution
- Cross-functional collaboration
- Team collaboration
- Time management
- Attention to detail
- Adaptability to change
- Effective communication
- Customer relationship management
Languages
English
Professional
Accomplishments
- 23 years of experience with Highmark and the health insurance field
Timeline
Document Production Analyst
Highmark BCBS WV
12.2017 - 02.2026
Customer Service Representative
Highmark BCBS WV
06.2011 - 12.2017
Customer Service Representative
Mountain State BCBS
02.2003 - 06.2011
Claims Processing Specialist
Mountain State BCBS
10.2002 - 01.2003
Tyler Consolidated High School