Larry Ross
Lake Zurich,IL
Summary
I am a creative and dedicated Customer Service/Management professional with an exceptional record of accomplishment and ability to work with diverse professional and cultural backgrounds. Successful teacher and supervisor with the ability to communicate, prioritize, delegate, and motivate. Strong organization and time management skills. Proven ability to set and achieve goal with managing multiple work projects.
Overview
16
16
years of professional experience
Work History
Field Outgoing calls
QCSS Customer Service /Collections
07.2023 - 06.2024
Collections
Pavilion Payments
06.2022 - 06.2023
- Field Outgoing calls dealing the gaming (casinos and online gambling) industry try and collect the amount due that they failed to pay.
Collections Counselor
Dovenmuehle Mortgage
09.2021 - 06.2022
- Receive incoming calls from borrowers who want to make a payment or have questions regarding the mortgage. Make outbound (through a dialer) calls to borrowers to verify borrower's information.
Sales Specialist
E222ch0360
04.2019 - 09.2019
- Make 70+ outbound calls and take 100+ inbound calls urging qualified leads to take an automobile title loan. Prequalify customers and send to the closest store to their zip code. Follow up calls on anyone who said they would go to the store to get a title loan.
Referral Specialist
AIM SPECIALTY HEALTH
09.2016 - 02.2019
- Field incoming calls from medical providers or serving facilities seeking special imaging, (MRI/CT scans). Field incoming calls for medical provider seeking sleep studies. Ask clinical questions (provided by the Health Plans). After pertaining the answers, I either approve the imaging, sleep study, or set up a peer-to-peer with patient's provider and physician.
Inside Sales/Customer Service
SEARS HOLDING
02.2013 - 08.2016
- Assist customer in placing orders for Sears Home Cleaning services. Increase order by upselling other services provided by Sears Holding Company. Scheduled the service date with both the customer and service manager.
- 21241001461636
Customer Service Lead/Enrollment Specialist
AUTOMATE HEALTH SYSTEMS
01.2010 - 01.2013
- Assist Medicaid recipients who must enroll in mandatory health plans. Educate recipients on available health plans for the county, assist, and select the appropriate health plan for their specific needs. Document enrollment information after enrollment process is complete. Customer service manager overseeing 10 specialist doing outbound call to notify recipients that the State Of Illinois will automatically choose the health plan for them by specified date. Educate those recipients on the available health plans for their county.
Quality Assurance Specialist/collection
LEADING EDGE RECOVERY SOLUTIONS
01.2008 - 01.2010
Education
Bachelor of Science - Communications, Minor-Theater
Southern Illinois University
Affiliations
- Catholic
- Charities Foster
- Parent
- Stand-Up Comedian
Other Experience
- CHICAGO BEARS 2017-2021 Fan Services
- NORTH DUPAGE SPECIAL EDUCATION COOPERTIVE 2007-2008 Paraprofessional/Teacher
- ALTERNATIVE BEHAVIOR TREATMENT CENTER 2005-2008 Program Specialist
- Cove School 2003-2005 Teacher's Aide
- PRO DJ'S AND VIDEO 1986-2003 Director of Operations
Timeline
Field Outgoing calls
QCSS Customer Service /Collections
07.2023 - 06.2024
Collections
Pavilion Payments
06.2022 - 06.2023
Collections Counselor
Dovenmuehle Mortgage
09.2021 - 06.2022
Sales Specialist
E222ch0360
04.2019 - 09.2019
Referral Specialist
AIM SPECIALTY HEALTH
09.2016 - 02.2019
Inside Sales/Customer Service
SEARS HOLDING
02.2013 - 08.2016
Customer Service Lead/Enrollment Specialist
AUTOMATE HEALTH SYSTEMS
01.2010 - 01.2013
Quality Assurance Specialist/collection
LEADING EDGE RECOVERY SOLUTIONS
01.2008 - 01.2010
Bachelor of Science - Communications, Minor-Theater
Southern Illinois University