- Fundraising Events
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- DIY and Home Improvement
- Animal Care
- Food Tourism
- Volunteering with youth sports programs as a [role]
- Reading
- I enjoy cooking for friends and family gatherings
- Offering time and support to shelters for the homeless, women, and animals
- Youth Development Programs
- Volunteer Travel
- I enjoy helping others and giving back to the community
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Train Travel
- Adventure Travel
- Personal Development and Self-Improvement
Larry Rotello
South Bend,IN
Summary
With a proven track record at United Airlines, I excel in passenger safety management and demonstrate exceptional leadership qualities. My adaptability ensures seamless operations under any circumstances, significantly enhancing customer satisfaction and safety. My dedication to continuous improvement and team collaboration has been pivotal in achieving operational excellence.
Knowledgeable [Desired Position] with solid background in delivering exceptional passenger service and ensuring safety compliance. Proven track record of managing in-flight emergencies and providing excellent customer care. Demonstrated ability to communicate effectively and resolve conflicts efficiently.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Flight Attemdant
United Airlines
02.1977 - 08.2012
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Used excellent customer service skills in addressing passengers' needs.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Assisted passengers in boarding and deplaning aircraft.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Completed pre-flight safety checks to reinforce passenger safety.
- Answered passenger questions and provided solutions to issues arising during flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Answered passengers' questions about flight, aircraft and destination.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Responded to passenger emergencies to provide first aid.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
Station Agent
United Airlines
11.1969 - 02.1977
- Assisted passengers with special needs, ensuring accessibility and a comfortable travel experience for all customers.
- Ensured seamless communication between different departments by relaying pertinent information regarding train delays or service disruptions in a timely manner.
- Streamlined daily operations by coordinating with train crews to facilitate smooth boarding processes for passengers.
- Managed crowd control during peak travel times to maintain safety standards for all passengers within the station premises.
- Searched aircraft to look for security concerns such as restricted items and tampering.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Maintained a safe and orderly station environment through regular inspections and immediate reporting of any issues.
- Handled cash transactions accurately while maintaining strict adherence to financial controls set forth by the company policy.
- Promoted company loyalty programs, resulting in increased repeat business from satisfied customers.
- Successfully addressed emergency situations by following established protocols and working closely with relevant authorities to ensure passenger safety at all times.
- Enhanced customer satisfaction by providing timely and accurate information on train schedules and routes.
- Developed comprehensive knowledge of fare structures, policies, and procedures to effectively assist customers in making informed decisions regarding their travel plans.
- Increased operational efficiency by managing ticket sales, validating passes, and ensuring proper fare collection.
- Guided aircraft to and from terminal gates using correct motions and safety equipment.
- Operated equipment such as belt loaders, lift trucks, and back carts.
- Continuously updated personal knowledge of industry trends and best practices to better serve customers and enhance the overall travel experience.
- Collaborated with security personnel to address potential safety concerns or incidents involving unruly passengers promptly.
- Assisted in training new employees on essential job functions, leading to a more efficient workforce capable of handling increased demands during peak hours.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Contributed to team success by providing backup support to fellow Station Agents during high-volume periods or staff shortages as needed.
- Checked aircraft manifests for accuracy.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Reservation Agent
United Airlines
09.1968 - 11.1969
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Maintained up-to-date knowledge of travel restrictions and safety protocols, advising customers accordingly.
- Reduced booking errors by introducing double-check system before finalizing reservations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Ramp Serviceman
United Airlines
08.1966 - 11.1968
- Improved aircraft turnaround times by efficiently loading and unloading baggage, cargo, and mail from aircraft.
- Streamlined service delivery by properly marshalling arriving flights onto gates according to established procedures.
- Promoted on-time departures by coordinating with flight crews, ground support teams, and air traffic control personnel.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Stocked aircraft cabins with necessary equipment and supplies.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
Education
No Degree - Business
University of Colorado Denver
Denver, CO06-1967
No Degree - History
University of Nebraska, Lincoln
Lincoln, Nebraska, NE06-1966
High School Diploma -
South High School
Denver, CO06-1964
Skills
- Reliability and punctuality
- Leadership qualities
- Emergency procedures
- Safety procedures
- Passenger safety management
- Adaptability and flexibility
- Emergency evacuation
Certification
- First Aid, CPR, and AED Certification - American Red Cross.
- Certainly Here's a list of professional credentials relevant to the occupation of flight attendants. While the specific requirements for becoming a flight attendant might primarily focus on training provided by airlines, some certifications and memberships can enhance an applicant's qualifications or are sought after by employers in this field, .
- Emergency Evacuation Procedures Training Certification - Various Authorized Aviation Training Centers.
- CPR/AED Certification
- [State] Driver's License
- Dangerous Goods Regulations (DGR) Awareness Certificate - International Air Transport Association (IATA).
- Water Survival Certification - Various Authorized Providers.
- Conflict Resolution and De-escalation Certificate – Various Accredited Providers.
- Hospitality and Customer Service Certification - Various Accredited Institutions.
Plack,Ring, in appreciation for 46yrs of Good service to United Airlines
BOTH ARE BEAUTIFUL. The ring and tie tack both have real Diamonds.Also MY file will show United thought I was a GREAT employee forall mt 46 years with them(very devoted.)
Interests
Timeline
Flight Attemdant
United Airlines
02.1977 - 08.2012
No Degree - Business
University of Colorado Denver
No Degree - History
University of Nebraska, Lincoln
High School Diploma -
South High School
Station Agent
United Airlines
11.1969 - 02.1977
Reservation Agent
United Airlines
09.1968 - 11.1969
Ramp Serviceman
United Airlines
08.1966 - 11.1968
Similar Profiles
Pamela SchepisPamela Schepis
Customer Service Representative at United Airlines/Continental AirlinesCustomer Service Representative at United Airlines/Continental Airlines
Jordan StoneJordan Stone
Customer Service Representative at United AirlinesCustomer Service Representative at United Airlines
Barbara DonohueBarbara Donohue
Manager - Business Administration at United AirlinesManager - Business Administration at United Airlines
Javin VillarrealJavin Villarreal
Premium Service Representative at United AirlinesPremium Service Representative at United Airlines
Jose Lopez TapiaJose Lopez Tapia
Production Worker at GTA ContainersProduction Worker at GTA Containers