LARRY RUSSELL
Rohnert Park,CA
Summary
Experienced in directing fire safety, inspection and prevention programs across the Bay Area. Excellent attention to detail and problem-solving abilities with analytical and diligent approach. Well-qualified fire protection professional with solid background in conducting building inspections. Diligent about assessing fire code compliance, uncovering violations and monitoring corrective actions. Talented Area Manager offering expertise ensuring customers continue to receive top-notch service within the defined area.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Smart Business Team Lead, Fire Operations
A3 Smarthome
Walnut Creek, CA
07.2023 - Current
- Developed and maintained team performance metrics to ensure successful completion of projects.
- Organized daily workflow for the business team to maximize efficiency and productivity.
- Conducted regular meetings with the business team to discuss progress, challenges, and goals.
- Provided guidance and support to team members on project tasks and job duties.
- Implemented strategies to improve customer service standards within the business team.
- Established strong working relationships with other departments to ensure seamless collaboration between teams.
- Ensured compliance with all applicable regulations set forth by governing bodies.
- Identified and developed new markets for products or services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Performed sales consultations and educated clients on products and services.
- Resolved customer complaints regarding sales and service.
Branch Manager
First Alarm Security
Rohnert Par, CA
04.2022 - 12.2023
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Supported outside sales force in servicing and obtaining new business.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Disciplined employees to encourage compliance with company policies and procedures.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Followed safety practices to safeguard against injury and damage to property.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Managed quality control and maintained high level of customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
Senior Lead Fire Technician
First Alarm Security
Rohnert Park, CA
12.2022 - 03.2023
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Operated hand tools and power equipment according to corporate safety procedures.
- Performed annual and preventive system service maintenance.
- Mentored and trained new employees on processes, flow and safety procedures.
- Effectively diagnosed technical problems and resolved errors.
- Followed safety practices to safeguard against injury and damage to property.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Managed quality control and maintained high level of customer satisfaction.
Installation and Service Supervisor
First Alarm Rohnert Park Branch
Rohnert Park, CA
06.2021 - 03.2022
- Supervised team of 5 employees and delegated duties and responsibilities to each member.
- Delivered exceptional customer service and handled inquiries and complaints.
- Aided onboarding team members with one-on-one training sessions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Commercial Lead- Senior Fire Inspector
A3smarthome-Business Division
Walnut Creek, CA
02.2020 - 05.2021
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Outlined necessary remediation plans to achieve desired compliance with applicable fire codes, laws, regulations and standards.
- Recognized by management for providing exceptional customer service.
- Supervised team of 5 employees and delegated duties and responsibilities to each member.
- Aided onboarding team members with one-on-one training sessions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Upheld strict quality control policies and procedures during customer interactions.
Commercial Lead-Truckee Ca. Area
A3smarthome- Business
San Ramon, CA
11.2018 - 02.2020
- Designed sales and service strategies to improve revenue and retention.
- Organized, analyzed and prepared technical data reports.
- Inspected and repaired program systems and components.
- Installed and maintained control systems and other technical components to complete equipment installations.
- Oversaw daily operations, including prioritizing and delegating tasks and assignments and implementing strategies to optimize workflows.
Area Manager-Truckee Ca.
Safe Security Inc. DBA Cal Security
San Ramon, CA
08.2015 - 11.2019
- Observed department resources to manage use, maximize efficiency and achieve production targets.
- Conferred with technical and administrative staff to devise and implement corrective actions.
- Inspected production, quality control and maintenance reports to detect and address production problems.
- Promoted positive customer service experiences by promptly resolving conflicts.
Area Manager
Safe Security Inc. DBA Cal Security
San Ramon, CA
02.1995 - 08.2015
- Conferred with technical and administrative staff to devise and implement corrective actions.
- Streamlined operational efficiencies by successfully hiring top talent driving productivity.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Demonstrated excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance.
- Oversaw daily operations, including prioritizing and delegating tasks and assignments and implementing strategies to optimize workflows.
- Entered and distributed work orders to other technicians.
- Recommended corrective and preventive actions to boost product reliability.
Education
High School Diploma -
Napa Valley High School
Napa, CA06.1982
Some College (No Degree) -
Napa Valley College
Napa, CASkills
- Planning
- Coordination
- Teambuilding
- Organization
- People skills
- Multitasking
- Microsoft Office
- Problem resolution
- Supervision
- Friendly, positive attitude
- Conflict resolution
Certification
- California Fire Life Safety Technician License - 2009 to Present
- California Licensed Contractor type B License - 1985 inactive
Additional Information
Able to directly program the following control units
Security
Bosch/Radionics RPS with (DX4010v2) interface and Security Dongle (D5370USB).
D7412GV4,D9412GV4, B9412G. Ce;; units B465,B440,B442. All Models.
DMP
XR30,XT50,XR150, XR 550. Able to program via 399 cable and a USB to serial unit with Remote Link. Dealer Admin cloud trained.
Can Service all models.
Qolsys IQ2 and Qolsys IQ4, IQ pro. Wireless sensors, zwave devices, door bell cameras, wireless cameras.
Alarm.com trained.
Digital Watchdog
DW BlackJack and DW Cube installations
IP Spectrum Trained 2022, DW University.
Access Control
Can service and install
Brivio, Keri, Corby , Bosch, DMP.
Fire
Silent Knight SKSS, HFSs
Program 5700,5808,5820xl. Honeywell 6808,6820
Firelite
PS=tools. FS-tools. Service and Install
MS-9200,MS-9600. ES-50X, ES-200X
MS-10UD
Able to Bend EMT Conduit.
Tested over 1000 commercial Annual and Semi Annual Fire Control systems.
Provided Vendor training from manufacturer trainers in Northern California.
Digital Watchdog, Napco, DMP, Qolysy, Alarm.com, DSC, Firelite, Silent Knight, Potter Signal,
Nicet Level Training, California Fire Lie Safety Training (cert and recert).
Relationships with ADI Sacramento, Hayward, South San Francisco, Westco Sacramento, Reno and Hayward, Systems Depot Sacramento.
Centers can be used for training.
Timeline
Smart Business Team Lead, Fire Operations
A3 Smarthome
07.2023 - Current
Senior Lead Fire Technician
First Alarm Security
12.2022 - 03.2023
Branch Manager
First Alarm Security
04.2022 - 12.2023
Installation and Service Supervisor
First Alarm Rohnert Park Branch
06.2021 - 03.2022
Commercial Lead- Senior Fire Inspector
A3smarthome-Business Division
02.2020 - 05.2021
Commercial Lead-Truckee Ca. Area
A3smarthome- Business
11.2018 - 02.2020
Area Manager-Truckee Ca.
Safe Security Inc. DBA Cal Security
08.2015 - 11.2019
Area Manager
Safe Security Inc. DBA Cal Security
02.1995 - 08.2015
High School Diploma -
Napa Valley High School
Some College (No Degree) -
Napa Valley College
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