Larry Schiltz
IT Technician
Neenah,WI
Summary
Customer oriented technician with over 25 years experience working in the fast-paced IT field. Specializing, but not limited in desktop computer maintenance, troubleshooting, repair and training. Experience with server and network equipment. Provide support in diverse environments from small offices, large corporations, remote offices and home-based employees. Experience with team dynamics at every level, including independent, team and leadership roles.
Overview
25
25
years of professional experience
Work History
Branch Support Technician
NTT Data
01.2020 - Current
- Diagnose Branch hardware and software problems
- Responsible for all Retail Branch hardware and software systems
- Sleep Settings Project – Identified issue where branch tablets went to sleep within a few minutes of removal from dock
- Brought the correct teams into play to change settings on newly created tablets before being put into production
- CEI Project – Identified issue where branch software would not function on machines numbered above 100
- Created, documented, and rolled out a work around while the teams creating the workstations repaired their system
- Centralized Print Project – Worked with the developer of the Centralized Print application to identify and remedy missed workstations as well as broken deployments of the software
- I also created documentation for troubleshooting issues with the application
- Metered Network Connection Project – Identified the issue of metered network connections on Branch PCs and document the issue as well as the remedy
Network and Computer Systems Technician – Branch Support Systems Administrator
Firstar / U.S. Bank
01.2000 - 01.2020
- Diagnosed hardware and software problems, and replaced defective components
- Designed, configured, and tested computer hardware, networking software and operating system software
- Responsible for daily operation across multiple locations with over 10,000 users both locally and worldwide
- Create, maintain and troubleshoot Virtual desktops throughout the corporate footprint
- Creation and maintenance of VoIP phone systems
- Diagnose Branch hardware and software problems
- Responsible for all Retail Branch hardware and software systems
- Aging PC Replacement Project – Organized and ran project to replace all aging PCs in Wisconsin
- Project was completed ahead of schedule, so I was sent around the country to oversee other teams to complete the project
- RAM Upgrade Project – Identified machines in the Region 4 area that had less than the Bank mandated RAM of 16gig, ordered, and had the memory installed
Education
Associates of Science - Information Technology
Rasmussen College
Bachelor of Science - Information Technology Management
Rasmussen College
Skills
- Analytical troubleshooting capabilities
- Virtual assistance
- Technical assistance and troubleshooting
- Effective problem-solving abilities
- Hands-on repair experience
- Customer training support
- Implementation of security protocols
- System management
- Issue tracking and management
- Data restoration expertise
- Application deployment
- Efficient issue resolution
Accomplishments
- Recipient of individual and departmental awards for providing stellar client service.
- Resolved product issue through consumer testing.
- Trained and led technical support teams of more than 20 support specialists.
Timeline
Branch Support Technician
NTT Data
01.2020 - Current
Network and Computer Systems Technician – Branch Support Systems Administrator
Firstar / U.S. Bank
01.2000 - 01.2020
Bachelor of Science - Information Technology Management
Rasmussen College
Associates of Science - Information Technology
Rasmussen College
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