Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Joseph Schramm

Joseph Schramm

Finance & Collections
Fall River,MA

Summary

Detail-oriented Collections Manager familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues.

Overview

17
17
years of professional experience

Work History

Assistant Finance / Collections Manager

CNAC Finance
02.2007 - Current
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Conducted investigations of customer accounts and payment histories.
  • Worked with legal resources and recovery teams to manage default issues.

Education

Bachelor of Science - Aviation Science

Bridgewater State College
Bridgewater, MA
05.1985

Associate of Science - Aviation Science

North Shore Community College
Danvers, MA
05.1983

Skills

  • Quarterly Reviews
  • Past Due Balance Management
  • Monitoring Processes
  • Performance Strategies
  • Till Counting
  • Closing Procedures
  • Past Due Procedures
  • Collection Calls
  • Credit Application Review
  • Staff Training
  • Customer Notifications

Timeline

Assistant Finance / Collections Manager

CNAC Finance
02.2007 - Current

Bachelor of Science - Aviation Science

Bridgewater State College

Associate of Science - Aviation Science

North Shore Community College

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Joseph SchrammFinance & Collections