Larry Self
Newton,NC
Summary
With a proven track record at Avante Health Solutions, I excel in operations management and customer relations, enhancing service delivery and client satisfaction. My leadership significantly improved team performance and profitability, showcasing my talent in staff management and cost reduction. I bring a dynamic blend of strategic business management and interpersonal skills to drive success. In addition, as the sole owner and employee of my company servicing C-Arms, CT's and Ultrasound on a labor contract, I am diversified in the Medical Imaging Field. Willing to relocate and travel at the last minute, I am your man for the position.
Overview
15
15
years of professional experience
Work History
Owner
LA Technical Services
04.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
National Director of Service Operations Ultrasound
Avante Health Solutions
01.2017 - 05.2023
- Established effective communication channels within the organization, promoting transparency and timely information sharing among team members.
- Developed comprehensive budget plans, ensuring accurate financial forecasting and responsible resource allocation.
- Oversaw talent acquisition efforts, attracting top industry professionals and contributing to the growth of a highly skilled workforce.
- Increased customer satisfaction rates by implementing process improvements in service delivery methods.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Continued to work in the field to train FSE's and support customers with their Service issues.
- Acted as the top escalation point for tough service calls where I would accompany the FSE onsite for support and training.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Senior Service Manager
Global Medical Imaging
01.2015 - 01.2017
- Fostered an environment of continuous improvement by encouraging innovation from team members at all levels within the organization.
- Implemented quality control measures to ensure consistent delivery of high-quality services across all projects.
- Coordinated closely with other departments to identify opportunities for collaboration, ensuring seamless execution on joint initiatives.
- Optimized resource allocation by analyzing performance metrics and adjusting staffing levels accordingly.
- Continued to work in the field to train FSE's and support customers with their Service issues.
- Acted as the top escalation point for tough service calls where I would accompany the FSE onsite for support and training.
Field Service Engineer
Global Medical Imaging
10.2009 - 01.2015
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Scheduled service calls according to customer location and urgency of need.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Improved equipment reliability by conducting thorough field service repairs and maintenance tasks.
Education
Medical Imaging
ECPI
Charlotte, NC11-2006
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Operations Management
- Business Management
- Staff Management
- Cost Reduction
- Talent Development
- Hiring and staffing
- Customer Service
- Teamwork and Collaboration
- Team Leadership
Timeline
Owner
LA Technical Services
04.2023 - Current
National Director of Service Operations Ultrasound
Avante Health Solutions
01.2017 - 05.2023
Senior Service Manager
Global Medical Imaging
01.2015 - 01.2017
Field Service Engineer
Global Medical Imaging
10.2009 - 01.2015
Medical Imaging
ECPI
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