Highly effective management expert with 30 years of experience planning and executing complex, multi-team projects that were completed on schedule and under budget with detailed customer service
Overview
33
33
years of professional experience
Work History
General Manager
PICTURE SHOP
11.2020 - 10.2023
Increased revenue-generating capacity 300% by leading integration of company-wide Dailies Operations deployment on both technical and logistical levels across three NY locations
Responsibilities inclusive of office manager for efficient navigation of office operations, staff scaling, technical workflow support and achievement of facility excellence and financial growth objectives spanning three NY locations
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Provided thoughtful guidance to personnel in navigating and resolving hurdles in productivity
Director of Operations
DELUXE NY
05.2016 - 01.2020
Led successful migration of Deluxe's Hudson Street facility to new location resulting in huge expense savings with no disruption of its existing business operations
Migration included 60 employees and workstations, production equipment and more than a petabyte of storage, and required merging of many brands, departments, workflows and cultures
Increased Corp to Local communication and illustrated deficiency and imbalances to unify sister facilities while remaining flexible to local application.
Mentored and coached team members to foster productive and engaging work environment.
Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
Operations Manager / Head of Production-Features
DELUXE NY
10.2013 - 04.2015
Successfully organized and implemented digital and physical security audits with various high-level client inspectors, including Disney, Apple, HBO, Microsoft, CBS and TPN, among others
Designed, developed, and oversaw adherence to all facility workflows and finance parameters including 4K and UHD with graphic design to further illustrate and communicate project requirements and administrative procedures
Led overall facilities and HVAC management
Project supervision and support (dailies | data io | scanning | conform | color correction) through challenging details and precise customer service
New Hires and Team Building / accurately tracking department needs (supporting 15 supervisors and scaling staff range) with outgoing and compassionate supervision
Tracked trends and suggested enhancements to both challenge and refine company's product offerings
Introduced new methods, practices, and systems to reduce turnaround time
Dailies Supervisor
DELUXE NY
06.2011 - 10.2013
Reviewed, developed, and deployed procedural efforts to streamline dailies (Film & Digital)
Provided coverage and tracking of multiple projects with continual reporting of costs versus expenditures
Interviewed, hired, and managed Data IO team and Film Scanning Dept
Supported feature 12- person producer team with dailies, finishing and client navigation.
Conducted routine inspections to check quality and compliance with established specifications
Project Manager
DELUXE NY
05.2009 - 06.2011
Supervised projects from production to post delivery in Broadcast, Features, and Commercials varying in volume upwards of 15 concurrent workflows
Increased and implemented communication methods to translate client needs for deadline completion.
Achieved project deadlines by coordinating with contractors to manage performance
Coordinated cross-functional teams and resolved conflicts, maintaining positive work environment throughout project and post delivery requests
Identified plans and resources required to meet project goals and objectives
Project Manager
DUART FILM & VIDEO
11.2002 - 05.2009
Supervised procedural development for workflow efficiency with day to day operational and office management support (ie. Creative scheduling | billing and revenue analysis | Scaling and Coordinating 30 person staff).
Planned, designed, and scheduled phases for large projects
Commercial Project Manager
POST PERFECT
01.2000 - 10.2000
Developed comprehensive project plans to ensure all milestones were met in timely manner
Evaluated vendor proposals for quality assurance purposes, ensuring selection of best-suited partners for each project
Applied effective time management techniques to meet tight deadlines
Spearheaded continuous improvement initiatives within organization, leading to enhanced operational efficiency across all projects overseen
Night Manager
CHARLEX
02.1991 - 12.1999
Maintained tape library, fire safety, security and A/C maintenance
Coordinated daily and ongoing projects
Began as Receptionist in 1991, then promoted to Night Coordinator and ultimately to Night Manager in 1995.
Evaluated employee performance and conveyed constructive feedback to improve skills