Dynamic Management and Program Assistant at the IRS with a proven track record in enhancing administrative efficiency and fostering teamwork. Skilled in data entry and scheduling management, I effectively streamlined processes, resulting in improved communication and timely project completion. Recognized for creative problem-solving and strong interpersonal skills, I thrive in fast-paced environments.
As a Management Assistant, I Maintain appointment schedules making final commitments for the Department Manager. I Screen all calls and visitors and determine which calls can be answered personally and which should be directed elsewhere.
I edit and offer a critique on internal management documents, pointing out aspects such as lack of clarity or understandability and questions on substantive content.
Set up conferences for the Department manager including arrangements for participants, space, time, accommodations, and required information and material. I prepare correspondence and memorandum in final form, prepare replies or initiates correspondence, e.g., letters of acknowledgment, commendation, notification, apology letters to the Taxpayer etc...
I Maintain the confidential files of all sensitive material. All conduct, ETRAK, ECCO LR cases etc... I Also establish and maintain general administration and other confidential files in the immediate office.
I review all incoming mail and correspondence. Route out correspondence to the Executive Staff Members and others as well as set controls and deadlines.
Conduct a thorough review of all correspondence and action documents prepared for signature
to ascertain conformance with established Internal Revenue Service policy, adequacy, and clarity of
information, format, and expressed view of the manager. Attempts to resolve conflicts through consultation with the subordinate officials or, if necessary, calls the problem to the attention of the manager.
Provide daily briefings on calendar events, important issues, trends, office related facts and reports to insure my manager has the information needed to maintain the department at a high level.
Create, retrieve and gather data using Microsoft Word, Excel and other office related software on a daily basis. I consolidate, gather, and create data for requested tasks.
Prepare and review travel requests. Maintain and reconcile travel credit card purchases. Provide instructions for employees to obtain a travel card and gain access to Concur.
Input supply orders through General Services Administration, review and reconcile purchaser orders and purchase card accounts.
Other than normal, regular secretarial duties, there are additional items that I am responsible for:
Daily Time Card review
Staffing report update and review
Time and Attendance adjustments
Downtime reports
Over Time Reports completion
Labor Relation cases that the Director signs. – Log case Information and finalize Review Board Memo, Decision and Proposal letters.
LR Settlements – Prepare forms and/or Personal Action Requests, letter or provide accounting code when requested.
Prepare and Review Travel Authorizations and Vouchers – Also, remind Management Assistants to monitor employees projected travel until completed authorization and voucher.
Remind Frontline Managers, and Monitor Performance Reviews for completed Commitments, Mid-Years, End of Year narratives for timely input.
Follow the process for the End of Year Project Management and Reporting System reports to Headquarters.
Submit tickets, move to receive any items/boxes
Schedule Meet and Greet meetings for Staff – Operations Managers and Secretary Building Heads of Office, Offsite Executives, IT, Facility management and Security Services, Security.
Consolidating Responses, Labor Relations cases ect.
Knowledge in Creating Memorandum
Identify Problems and propose solutions
Personal Action Requests (PARs) – Input PARs for Frontline Managers, Operation Management Assistants and actors when necessary.
Request names of who will attend the Side-by-Side meetings and Leads from the Operation Manager Assistants.
Attend the Town Hall meetings, open the call and give instructions.
Create a folder of Agenda and needed information.
Response - Quarterly Manual Approvers List and Validation
Form 14031 - Review as received, must have all lines correct and digitally signed correctly.
Send all employee emails with updates on parking etc.….
Make travel arrangements and Prepare travel authorization.
Response - Quarterly Business of Operation Division Profile and Routing List Validation for Concur which is the application used by the IRS to book travel.
Print Reports
Updated Contact Lists as received
Submit Delegations as needed
Install, Maintain and troubleshoot computer software for integration and remote access of alarm and surveillance systems. Review contract to insure correct information, acquire signature and inform customer of legal aspects, follow correct procedures as outlined in the National Electric Code book, read and understand blue prints, Prewire, Install, Program, and maintain alarm and video surveillance systems including burglar alarms, fire alarms and cctv, add cctv to customers network. Complete job safety reports, track inventory using excel spread sheets, track alarm incidents and file necessary reports, track time management of installs and service calls, insure jobs are completed per budgeted hours track, and report vehicle maintenance needs, coordinate with other trades for job completion, lead technician on several installs, Customer service.
Install, Maintain and troubleshoot computer software for integration and remote access of alarm and surveillance systems. Review contract to insure correct information, acquire signature and inform customer of legal aspects, follow correct procedures as outlined in the National Electric Code book, read and understand blue prints, Prewire, Install, Program, and maintain alarm and video surveillance systems including burglar alarms, fire alarms and cctv, add cctv to customers network. Complete job safety reports, track inventory using excel spread sheets, track alarm incidents and file necessary reports, track time management of installs and service calls, insure jobs are completed per budgeted hours track, and report vehicle maintenance needs, coordinate with other trades for job completion, lead technician on several installs, Customer service.
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Install, Maintain and troubleshoot computer software for integration and remote access of alarm and surveillance systems. Review contract to insure correct information, acquire signature and inform customer of legal aspects, follow correct procedures as outlined in the National Electric Code book, read and understand blue prints, Prewire, Install, Program, and maintain alarm and video surveillance systems including burglar alarms, fire alarms and cctv, add cctv to customers network. Complete job safety reports, track inventory using excel spread sheets, track alarm incidents and file necessary reports, track time management of installs and service calls, insure jobs are completed per budgeted hours track, and report vehicle maintenance needs, coordinate with other trades for job completion, lead technician on several installs, Customer service.
Install, Maintain and troubleshoot computer software for integration and remote access of alarm and surveillance systems. Review contract to insure correct information, acquire signature and inform customer of legal aspects, follow correct procedures as outlined in the National Electric Code book, read and understand blue prints, Prewire, Install, Program, and maintain alarm and video surveillance systems including burglar alarms, fire alarms and cctv, add cctv to customers network. Complete job safety reports, track inventory using excel spread sheets, track alarm incidents and file necessary reports, track time management of installs and service calls, insure jobs are completed per budgeted hours track, and report vehicle maintenance needs, coordinate with other trades for job completion, lead technician on several installs, Customer service.
Although an Injury ended my career as an Alarm Technician, I quickly transitioned to a Customer Service Representative at the IRS. Where I worked my way up to a Management Assistant in just over a years time. I have received six performance awards and special act awards in my three years and 4 months at the IRS.
As an alarm technician I have supervised a team of up to 5 technician's and have been the lead tech on multiple commercial installs.
I have proven to be versatile, dependable, self motivated, member of a team as well as a team builder and a problem solver in every position i have worked.