Larry Smith
St. Cloud,FL
Summary
Skilled network technician adept at rapidly and expertly addressing network faults for quick recoveries. Ready to minimize disruptive technical issues and instantly respond to unforeseen networking faults. Great technical team member with positive attitude contributing high levels of expertise in network infrastructure, inside plant, server systems and troubleshooting. Successful at completing new installations, updates and configuration of network components.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Network Operation Center Technician
Verizon Communications
03.2000 - 08.2017
- Troubleshot hardware and software to determine and rectify network problems generated from alarm monitoring for as many as 20 to 75 tickets per night.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Replaced failed hardware in server rack systems such as failed power supplies and other field serviceable components.
- Maintained thorough understanding of local area and global networking equipment and components.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Configured and maintained network backup and recovery procedures.
- Worked with central office personnel to verify installed fiber cabling and hardware for optimal light levels.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes while working third shift.
- Collaborated with personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Network alarm monitoring for all protocol platforms including SMDS, Frame Relay, FNS/FDDI, ATM and COlan. Making proactive tickets and follow-up to resolve all alarm issues for anywhere between fifteen to twenty-five tickets per night.
Verizon Global Network Data Provisioning
Volt Info Systems
06.1997 - 01.2000
- Performed root cause analysis of reported issues to enact corrections.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Served as primary point of contact for support relating to end to end testing of as many as 25 or more date due circuit orders daily.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Met with team personnel to share details of discovered issues or road blocks.
- Set up hardware and software in optimal configurations to meet network performance requirements no matter tight margin request.
- Responded to support requests from local and foreign operation centers to verify end to end continuity and patiently walked individuals through basic troubleshooting tasks.
- Monitored hundreds of network hardware alarms to correct proper configuration and continuity.
Central Office Technician
Bell Atlantic Telephone
06.1971 - 04.1997
- Provided consistent service by performing routine maintenance and repairs on circuits, cables and equipment.
- Performed 20 to 30 installations of telecommunications equipment
- Completed acceptance testing on new equipment and wiring for multiple customer circuits working with outside field techs.
- Responded to service requests during and after business hours as needed.
- Performed preventive maintenance of telecommunications equipment with local office technicians.
- Coordinated installation of new users and relocations of existing users as per assigned workload.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and applications.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Some College (No Degree) - Biology
Howard University
Washington, DCSkills
- Networking Hardware Installation
- Ticket Management
- Network Troubleshooting
- Failure Resolution
- Diagnostic Testing
- Preventive Maintenance
Certification
- SMDS - Siemens EWSXpress clusters.
- Frame Relay - Cascade/Ascend 9000 switches.
- FNS/FDDI - Network Systems bridges and Canogo Perkins fiber optic repeaters/transceivers and ODS concentrators/multimedia bridges.
- ATM - Cascade/Ascend 500 switches and Fore switches.
- COlan - AT&T Datakit II switches.
Timeline
Network Operation Center Technician
Verizon Communications
03.2000 - 08.2017
Verizon Global Network Data Provisioning
Volt Info Systems
06.1997 - 01.2000
Central Office Technician
Bell Atlantic Telephone
06.1971 - 04.1997
Some College (No Degree) - Biology
Howard University