Larry Smith
Indianapolis,IN
Summary
Dynamic operations supervisor with proven success at FinishLine, excelling in team leadership and conflict resolution. Recognized for enhancing customer satisfaction and boosting employee morale through effective coaching. Skilled in inventory control, ensuring compliance with safety standards while adapting to changing business needs. Committed to fostering a collaborative and productive work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
FinishLine
11.2021 - 09.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
Overnight Stocker
Walmart
12.2023 - 04.2024
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
Education
Business Management
Vincennes University
Vincennes, IN08-2022
High School Diploma -
Avon High School
Avon05-2020
Skills
- Team leadership
- Customer service
- Team development
- Conflict resolution
- Goal setting
- Coaching and mentoring
- Staff evaluation
- Recruitment and hiring
- Verbal and written communication
- Safety procedures
- Task delegation
- Inventory control
Accomplishments
- Promoted to supervisor after 5 months with the company.
- Saved the company approximately $4,000 by stopping shoplifting.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
Certification
- Customer Service Specialist
- Indiana Driver's License
- Certified Sales Associate
Languages
English
Native or Bilingual
Timeline
Overnight Stocker
Walmart
12.2023 - 04.2024
Supervisor of Operations
FinishLine
11.2021 - 09.2024
Business Management
Vincennes University
High School Diploma -
Avon High School
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