Larry Spontaneo
Jamestown,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Senior Manager
Chautauqua County Humane Society
Jamestown, NY
02.2017 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Worked with many different organizations to help the community in different ways by working with people in need and disabilities to make them feel important.
Assistant Manager
PetSmart
Lakewood, NY
09.2010 - 11.2016
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Created employee schedules to align coverage with forecasted demands.
Team Leader Manager
Crossmark
Lakewood, NY
06.2009 - 08.2010
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Contributed to the development of company-wide best practices by actively participating in leadership meetings and sharing insights from the team''s experiences.
- Did demonstrations of product in Sam's Club.
- Had sales goals we had to reach for each demo.
- I was recognized by Crossmark and Sam's Club as a standout Demo person and got flown to Dallas, TX for four days to meet Corporate management from Sam's and Crossmark.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Coordinated team collaboration to share ideas and build best practices.
- Cultivated positive, productive team environments, resolving conflicts quickly.
Department Manager
Walmart
Lakewood, NY
07.2006 - 04.2009
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective budget management and resource allocation.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Store Manager
Rex TV And Appliance
Fredonia, NY
08.2001 - 06.2006
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
High School Diploma -
Frewsburg Junior-Senior High School
Frewsburg, NYSkills
Talent Development
Strategic Planning
Reporting oversight
Resource Allocation
Budget Oversight
Partnership Development
Market Analysis
Material Processing
Property storage management
Budget Administration
Organizational improvement
Operations Management
Timeline
Senior Manager
Chautauqua County Humane Society
02.2017 - 03.2024
Assistant Manager
PetSmart
09.2010 - 11.2016
Team Leader Manager
Crossmark
06.2009 - 08.2010
Department Manager
Walmart
07.2006 - 04.2009
Store Manager
Rex TV And Appliance
08.2001 - 06.2006
High School Diploma -
Frewsburg Junior-Senior High School