MS Suite
Larry Stevenson
Lacey,WA
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
30
30
years of professional experience
Work History
Automotive Fixed Operations Business Consultant
Point Business Solutions
08.2021 - Current
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
- Identified growth opportunities for clients by conducting thorough financial and risk assessments.
- Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
- Generated reports detailing findings and recommendations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Automotive Parts and Service Business Consultant
MSX International Inc.
12.2014 - 06.2021
- Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
- Identified growth opportunities for clients by conducting thorough financial and risk assessments.
- Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
- Led restructuring of organization internal processes, resulting in improved performance.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Facilitated workshops for clients'' staff members to improve their understanding of new systems or processes introduced in the organization.
Automotive Fixed Operations Director
Marysville Ford
06.2010 - 12.2014
- Resolved escalated customer complaints promptly and professionally, maintaining a high level of client satisfaction.
- Cultivated strong internal, customer, and manufacturer relationships.
- Elevated employee retention rates by cultivating a supportive work environment that fostered professional growth.
- Monitored financial performance through daily reports.
- Ensured consistent, high-quality customer service by implementing standardized processes and performance expectations across the fixed operations team.
- Maximized revenue potential by actively identifying up-sell opportunities during routine vehicle inspections.
- Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
- Implemented inventory control systems to maintain adequate stock levels while reducing carrying costs.
- Improved repair order turnaround time by optimizing scheduling procedures for increased workflow efficiency.
Education
High School Diploma -
Dallas High
DallasAssociate of Arts - Automotive Dealership Business Management
GMU General Motors University
Portland, ORSkills
- Presentation Skills
- Business Analysis
- Business Planning
- Staff Mentoring
- Customer Service Management
- Process Improvement
- Training and mentoring
- Strategic Planning
- Revenue Generation
- Cost Reduction
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteLanguages
English
Full Professional
Timeline
Automotive Fixed Operations Business Consultant
Point Business Solutions
08.2021 - Current
Automotive Parts and Service Business Consultant
MSX International Inc.
12.2014 - 06.2021
Automotive Fixed Operations Director
Marysville Ford
06.2010 - 12.2014
High School Diploma -
Dallas High
Associate of Arts - Automotive Dealership Business Management
GMU General Motors University
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