LARRY STEWARD
GOODYEAR
Summary
Dedicated professional with over +10 years in customer service and retail, luxury fashion, and specializing in training facilitation and quality control. Proven track record in enhancing team collaboration and driving customer satisfaction through effective communication and problem-solving.
Overview
10
10
years of professional experience
Work History
Sr. High Risk Authenticator
The RealReal
Phoenix
07.2021 - Current
- Facilitated training sessions on Low-Risk and High-Risk authentication, enhancing team expertise and brand knowledge.
- Conducted quality control checks on High-Value merchandise to ensure accurate valuation and attribution.
- Answered inquiries regarding brand and authentication using comprehensive knowledge.
- Provided guidance to colleagues, fostering a collaborative work environment.
Service Experience/Men's Clothing
Nordstrom
Scottsdale
05.2019 - Current
- Assisted customers in transitioning between Order Pickup and Service Bar to enhance service experience.
- Educate customers on store promotions, credit card benefits, and store events to help drive traffic for the store
- Collaborated with management, support departments, and co-workers to complete, verify, and file customers' orders and alterations efficiently.
- Researched customers' accounts and credit card information to resolve issues and accommodate customer needs effectively.
- Proficient in Service Experience Desktop Apps to troubleshoot customer issues and further research information
Customer Service Specialist
Dick's Sporting Goods
Glendale
01.2016 - 05.2019
- Assist customers with transactions, online orders, and e-commerce/in-store returns
- Promoted Rewards Program and Dick's Sporting Goods credit card to enhance customer engagement
- Facilitated manager number access for cashiers to streamline system overrides, cash returns, and discounts
- Coordinated break times for cashiers to maintain efficient operations
- Delivered hourly sales and cashier percentage reports to managers for performance tracking
Education
General Studies -
Northridge High School
Layton, UT01-2013
Skills
- Risk assessment
- Quality control
- Product valuation
- Computer literacy
- Training facilitation
- Team collaboration
- Attention to detail
- Brand education
Timeline
Sr. High Risk Authenticator
The RealReal
07.2021 - Current
Service Experience/Men's Clothing
Nordstrom
05.2019 - Current
Customer Service Specialist
Dick's Sporting Goods
01.2016 - 05.2019
General Studies -
Northridge High School