Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Larry Tate

Cincinnati

Summary

Highly skilled in customer interactions, effective communication, and problem-solving, I possess a proven ability to remain composed and professional in high-pressure situations. My approach is based on active listening and empathy, enabling me to effectively handle customer concerns and resolve conflicts. Committed to ensuring high customer satisfaction, I excel at efficiently resolving issues through collaboration with my team. My expertise in active listening, problem-solving, and multitasking make me a dependable and adaptable individual capable of meeting evolving demands.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Call Center Representative

Fifth Third Bank
06.2024 - Current
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Armed Security Officer

Genric
05.2024 - Current
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Underwent and maintained firearms certification in compliance with state laws and organizational standards.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
  • Maintained confidentiality to protect sensitive information and prevent harmful release of information.
  • Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
  • Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
  • Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
  • Assessed evolving security threats and trends, proactively adjusting patrol patterns and strategies to maintain a safe environment.
  • Maintained physical fitness to perform physically demanding job tasks.
  • Controlled access to property to secure facility and grounds from unauthorized entry.
  • Safeguarded valuable assets through diligent surveillance and appropriate response to potential threats.
  • Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
  • Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.
  • Assisted in the development of site-specific security protocols, resulting in increased operational effectiveness.
  • Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
  • Participated in ongoing professional training, staying current on industry trends and best practices for armed security officers.
  • Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
  • Wrote Timeframe reports detailing visitors, incidents, and resolutions.
  • Led training sessions for new hires on security protocols, fostering a culture of teamwork and preparedness among colleagues.

Armed Security Officer

National Cinema Security
12.2023 - Current
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Underwent and maintained firearms certification in compliance with state laws and organizational standards.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
  • Maintained confidentiality to protect sensitive information and prevent harmful release of information.
  • Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
  • Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
  • Assessed evolving security threats and trends, proactively adjusting patrol patterns and strategies to maintain a safe environment.
  • Maintained physical fitness to perform physically demanding job tasks.

Basketball Official

OHSAA
04.2022 - Current
  • Maintained a high level of physical fitness to effectively keep up with fast-paced gameplay and make accurate judgments.
  • Reduced errors in game outcomes due to officiating mistakes by consistently pursuing self-improvement opportunities such as reviewing video footage after games.
  • Upheld high standards of sportsmanship among players through consistent enforcement of conduct-related rules during games.
  • Continuously updated knowledge of basketball rules and regulations by attending workshops, clinics, and training sessions regularly.
  • Collaborated closely with fellow officials to ensure consistency in rule interpretation and enforcement throughout each game.
  • Contributed to an inclusive sporting environment by treating all team members fairly regardless of race, gender, or ability level during games.
  • Improved game fairness by accurately interpreting and enforcing basketball rules during matches.
  • Developed strong rapport with coaches and players by communicating professionally and respectfully at all times.
  • Assisted in organizing local tournaments or leagues by coordinating schedules, assigning officials, and managing logistics as needed.
  • Actively participated in pre-game meetings with coaching staff to discuss expectations, concerns, or special considerations for upcoming matches.
  • Streamlined communication between officiating crew members by utilizing hand signals and whistle codes effectively during games.
  • Resolved conflicts calmly and assertively, contributing to a positive atmosphere for all participants.
  • Maximized player understanding of rules through clear explanations and demonstrations as needed during games.
  • Supported the development of local basketball officials association by actively participating in meetings, committees, and mentorship programs.
  • Enhanced player safety by diligently monitoring the court for potential hazards and violations.
  • Provided constructive feedback to new or less experienced officials, promoting their professional growth within the industry.
  • Promoted a positive image of basketball officiating through professionalism both on-court and off-court interactions with players, coaches, fans, media representatives.
  • Increased game efficiency by promptly making decisive calls on fouls, out-of-bounds plays, and other rule infractions.
  • Kept games on schedule by efficiently managing timeouts, substitutions, and other disruptions to play.
  • Demonstrated commitment to the sport of basketball by maintaining membership in national and regional officiating organizations.
  • Called game violations with confidence and integrity while officiating Number basketball games.

Education

Norwood High School
Cincinnati, OH
05.2019

Skills

  • Call center customer service
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Answering questions
  • Complaint resolution
  • Product knowledge
  • Gathering information
  • Calm disposition
  • Building rapport
  • Account updating
  • Inbound phone call management
  • Customer service optimization
  • Technical support
  • Quality control
  • Database research
  • Logging call information
  • Training experience
  • Technical troubleshooting
  • Interpersonal skills
  • System documentation
  • Data gathering
  • Account management
  • Documentation and reporting
  • Performance improvement
  • Performance monitoring
  • Call controlling
  • Providing customer support
  • Professional phone voice
  • Analytical
  • Call documentation skills
  • Call control skills
  • Computer skills
  • Teamwork and collaboration
  • Calm and professional under pressure
  • Understanding customer needs
  • Microsoft office
  • MS office
  • Policies and procedures adherence
  • De-escalation techniques
  • Quality assurance
  • Customer account updates
  • Script adherence
  • Caller accomodations
  • Call documentation
  • Work prioritization
  • Multi-line phone systems
  • Customer data confidentiality
  • Following scripts
  • Issue and complaint resolution
  • Customer service
  • Data entry
  • Customer support
  • Problem-solving skills
  • Customer communications
  • Problem resolution
  • Professional telephone demeanor
  • Inbound call management
  • Call handling
  • 60 WPM
  • Proficient in MS, Windows, & macOS Products
  • Public safety
  • Body armor usage
  • Report writing
  • Guest relations
  • Incident documentation
  • Surveillance monitoring
  • Crowd control
  • Facility protection
  • Emergency response
  • Perimeter security
  • Background checks
  • CCTV monitoring
  • Crime prevention
  • Conflict de-escalation
  • Arrest procedures
  • Defensive tactics
  • Security planning
  • Access control
  • Court appearances
  • Intelligence gathering
  • Physical fitness
  • Self-defense training
  • Radio communication
  • Investigative skills
  • Patrol procedures
  • Firearms proficiency
  • Tactical training
  • Honest and dependable
  • Armed security guard certification
  • Punctuality
  • Reliable and responsible
  • Professional demeanor
  • First aid certified
  • Keen observer
  • Physical stamina
  • Pattern recognition
  • Visitor screening
  • Employee and visitor screening

Certification

  • OPOTA
  • First Aid Certification
  • CPR/AED Certification

Timeline

Call Center Representative

Fifth Third Bank
06.2024 - Current

Armed Security Officer

Genric
05.2024 - Current

Armed Security Officer

National Cinema Security
12.2023 - Current

Basketball Official

OHSAA
04.2022 - Current

Norwood High School

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Larry Tate