Larry Turner
Las Vegas,NV
Summary
Dynamic professional with a proven track record at Wells Fargo, excelling in customer relations and expert problem solving. Adept at enhancing client satisfaction through tailored financial solutions and effective communication. Recognized for improving service delivery and fostering long-term relationships, leveraging analytical thinking and documentation management skills to drive operational success.
Overview
20
20
years of professional experience
Work History
Human Life Speciaalist
Boys and Girls Club
06.2024 - Current
- Supported project teams by conducting research and gathering data to inform decision-making processes.
- Assisted in analyzing workflow procedures to identify areas for improvement and enhance efficiency.
- Collaborated with team members to develop and implement solutions for operational challenges.
- Managed documentation and reporting tasks, ensuring accuracy and consistency in project updates.
- Participated in training sessions to improve knowledge of tools and systems relevant to the role.
- Followed all company policies and procedures to deliver quality work.
Sales Representative
Cox Communications
08.2019 - 05.2024
- Increased customer engagement through effective communication and active listening techniques.
- Developed product knowledge to confidently address customer inquiries and promote features.
- Executed daily sales strategies to meet or exceed sales targets consistently.
- Collaborated with team members to enhance overall store performance and customer satisfaction.
- Conducted market research to identify trends and adapt approaches to attract new customers.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Personal Banker
Wells Fargo
10.2017 - 06.2019
- Educated clients on banking products, enhancing customer knowledge and satisfaction.
- Processed loan applications, ensuring compliance with regulatory standards and internal policies.
- Managed client accounts, providing tailored financial solutions to meet individual needs.
- Collaborated with team members to identify cross-selling opportunities, boosting overall branch performance.
- Analyzed customer feedback to improve service delivery and streamline banking processes.
- Developed strategic relationships with clients, fostering loyalty and trust for long-term engagement.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Cage Cashier
Texas Casino
09.2015 - 11.2015
- Processed cash transactions accurately and efficiently, ensuring compliance with gaming regulations.
- Managed customer inquiries, providing exceptional service to enhance player satisfaction and loyalty.
- Maintained accurate records of cash flow and transaction history using proprietary financial software.
- Collaborated with team members to streamline operations, reducing wait times for customers at the cage.
- Conducted regular audits of cash drawers to maintain accountability and prevent discrepancies in funds.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Secured casino funds not in use after balancing cash drawer.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
Sales Representative
Sperian Energy
10.2014 - 06.2015
- Managed point-of-sale systems efficiently, ensuring accurate transaction processing and reporting.
- Assisted in visual merchandising efforts to create appealing product displays that drive sales.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Customer Service Representative
Adecco
04.2006 - 05.2014
- Resolved customer inquiries efficiently, utilizing CRM software to track and manage interactions.
- Trained new staff on best practices for customer engagement and issue resolution protocols.
- Implemented process improvements that enhanced response times for customer service requests.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Developed training materials that improved knowledge retention among team members by 30%.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Perry High School
Lima, OHSkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Computer proficiency
Timeline
Human Life Speciaalist
Boys and Girls Club
06.2024 - Current
Sales Representative
Cox Communications
08.2019 - 05.2024
Personal Banker
Wells Fargo
10.2017 - 06.2019
Cage Cashier
Texas Casino
09.2015 - 11.2015
Sales Representative
Sperian Energy
10.2014 - 06.2015
Customer Service Representative
Adecco
04.2006 - 05.2014
High School Diploma -
Perry High School