Larry Umphfrey
Quincy,MO
Summary
Professional with experience in hospitality communication, equipped to handle high-pressure environments with grace and efficiency. Adept at managing multiple tasks, providing exceptional customer service, and ensuring seamless communication within hotel operations. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in switchboard operations, call management, and guest relations, with reliable and flexible approach to problem-solving.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Real Estate Agent
National Land Realty
01.2024 - 08.2024
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Real Estate Agent
Realty Professionals Heartland
07.2022 - 12.2023
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Advised clients on market conditions and property value for informed decision-making.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
911 Dispatcher
Hickory Country Sheriff's Office
10.2021 - 10.2022
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
Real Estate Agent
Hubbert Realty
10.2021 - 07.2022
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Communicated with clients to understand property needs and preferences.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
PBX Hotel Operator
Big Cedar Lodge
05.2020 - 10.2020
- Managed a high volume of incoming calls from both internal and external sources, ensuring efficient call routing and minimal wait times.
- Utilized strong multitasking abilities to manage multiple phone lines simultaneously without compromising service quality or caller satisfaction.
- Assisted management in streamlining communication processes within hotel departments, resulting in increased efficiency.
- Contributed to higher guest satisfaction scores through effective communication and problem-solving skills.
- Provided exceptional customer service to hotel guests by promptly addressing any issues that arose during their stay.
- Handled emergency situations calmly and professionally, coordinating with relevant hotel staff to resolve issues swiftly and effectively.
PBX Hotel Operator
Chateau on the Lake
04.2019 - 07.2020
- Managed a high volume of incoming calls from both internal and external sources, ensuring efficient call routing and minimal wait times.
- Utilized strong multitasking abilities to manage multiple phone lines simultaneously without compromising service quality or caller satisfaction.
- Assisted management in streamlining communication processes within hotel departments, resulting in increased efficiency.
- Contributed to higher guest satisfaction scores through effective communication and problem-solving skills.
- Provided exceptional customer service to hotel guests by promptly addressing any issues that arose during their stay.
- Handled emergency situations calmly and professionally, coordinating with relevant hotel staff to resolve issues swiftly and effectively.
- Ensured accurate record-keeping of all calls received, facilitating improved data analysis for future improvements in service quality.
- Improved response times for guests'' inquiries, ensuring swift resolution of their requests or concerns.
- Maintained a high level of professionalism and courtesy while addressing guests'' needs over the phone.
- Collaborated with other hotel staff members to ensure successful daily operations, leading to enhanced guest experiences.
- Kept up-to-date on hotel events and promotions, enabling accurate information dissemination to callers upon request.
- Enhanced guest experience by efficiently handling incoming calls and directing them to the appropriate departments.
- Adapted quickly to changes in hotel procedures or technology, ensuring minimal disruption to service delivery for guests and colleagues alike.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Education
No Degree - Criminal Justice
ITT Technical Institute
Kansas City, MOHigh School Diploma -
Excelsior Springs High School
Excelsior Springs, MO05-1987
Skills
- Strong organizational skills
- Excellent teamwork
- Negotiation
- Works well independently
- Client-oriented
- Property tours and inspections
- House showings
- Memory retention
- Data entry proficiency
- Map reading skills
- Information intake
- Information Gathering
Timeline
Real Estate Agent
National Land Realty
01.2024 - 08.2024
Real Estate Agent
Realty Professionals Heartland
07.2022 - 12.2023
911 Dispatcher
Hickory Country Sheriff's Office
10.2021 - 10.2022
Real Estate Agent
Hubbert Realty
10.2021 - 07.2022
PBX Hotel Operator
Big Cedar Lodge
05.2020 - 10.2020
PBX Hotel Operator
Chateau on the Lake
04.2019 - 07.2020
No Degree - Criminal Justice
ITT Technical Institute
High School Diploma -
Excelsior Springs High School
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