Larry Walker
Byram,MS
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
General Manager
Southeast Autoplex
Pearl, MS
12.2019 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Upheld company policies and implemented standards fairly.
- Maintained extensive knowledge of company products and services.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Produced contracts, reports, letters, and proposals for clients.
- Resolved customer issues quickly and managed over 500 accounts to increase sales and meet quotas.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
Sales Manager
Gowdy Autoplex
Ridgeland, MS
06.2018 - 09.2019
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Produced contracts, reports, letters, and proposals for clients.
- Developed rapport with potential buyers to better understand their needs and wants in a vehicle.
Sales Consultant
Bob Boyte Honda
Brandon, MS
01.2018 - 05.2018
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Sales Consultant
Elite Motorcars
Ridgeland, MS
02.2017 - 09.2017
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Sales Consultant
Net Auto
Richland, MS
04.2014 - 02.2017
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Education
GED -
West Point High School
West Point, MSAutomotive Technology
West Point Vocational
West Point, MSSkills
- Records Organization and Management
- Problem Anticipation and Resolution
- Administrative Management
- Supplier Monitoring
- Focus and Follow-Through
- Business Leadership
- Management Training
- Finance and Accounting Oversight
- Mathematical Calculation and Reasoning
- Performance Monitoring and Evaluation
- Sales Tracking
- Performance Improvement
- P&L Responsibility
- Supervision and Training
Certification
- Compliance Training - 2015-2017
Timeline
General Manager
Southeast Autoplex
12.2019 - Current
Sales Manager
Gowdy Autoplex
06.2018 - 09.2019
Sales Consultant
Bob Boyte Honda
01.2018 - 05.2018
Sales Consultant
Elite Motorcars
02.2017 - 09.2017
Sales Consultant
Net Auto
04.2014 - 02.2017
GED -
West Point High School
Automotive Technology
West Point Vocational
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