Dedicated Unarmed Special Police Officer with expertise in incident reporting, surveillance monitoring, and conflict resolution. Skilled in client relationship management and known for transforming challenges into positive outcomes. Proficient in communication and teamwork, ensuring safety and compliance across diverse environments.
Overview
17
17
years of professional experience
Work History
Unarmed Special Police Officer
Allied Universal Security Services
Washington, DC
09.2025 - Current
Monitored surveillance systems for suspicious activities and potential threats.
Patrolled assigned areas, enhancing safety and security of premises.
Responded promptly to alarms and emergencies to maintain a safe environment.
Conducted regular inspections of buildings and grounds, ensuring compliance with safety regulations.
Tailoring each concierge program to meet the needs of each location
Projecting a professional image, while being the 'ears' and 'eyes' of each location - Providing a marketing tool to attract and assist in maintaining resident or tenant occupancy
Provided dedicated support to companies and law firms through effective communication.
Facilitated management's goodwill gesture by addressing personal and professional needs of employees.
Streamlined invoicing process for multiple services and products, improving clarity and efficiency.
Providing a useful tool for employees to save time and increase productivity
Marketing Host
MGM National Harbor Casino
Oxon Hill, MD
10.2022 - 12.2022
Ensured customers from assigned regions are greeted upon check‐in & check‐out, and provided personalized service throughout their stay to the satisfaction of the customer.
Maintained casino customer base by streamlining processes for exceptional customer service.
Implemented customer requests while adhering to MGM Resorts International Marketing policies and procedures.
Monitored customers’ casino activity to provide corresponding incentives and may have authorization to approve minimum amount of comps and allowances (i.e. room, food, beverage, event tickets, promo chips, free play airfare or discounts).
Assisted in maintaining and developing property’s customer base through meeting and interacting with customers.
Resolved customer disputes and complaints, enhancing satisfaction for both customers and the company.
Demonstrated savvy interpersonal skills to effectively communicate with all business contacts.
Sales Associate
Norris Ford Dealership
Dundalk, MD
02.2021 - 09.2022
Greeted customers at the door, welcoming them and discussing their vehicle needs and options.
Escorted customers to showroom floor and lot, demonstrating automotive features and addressing inquiries.
Completed quotes, ran credit applications, and processed transactions for paperwork.
Responded to emails and voicemails from prospective customers, ensuring timely follow-up and maintaining communication.
Front Desk Manager
EZ-8 Motel
Newark, CA
06.2019 - 01.2021
Resolved guest concerns to enhance satisfaction during their stay, while promoting extended stays and repeat visits through effective sales interactions.
Supervised front desk staff, ensured accountability, and facilitated effective communication with desk clerks, laundry, maintenance, and housekeeping teams.
Ensured all staff were displaying positive attitudes and greeted guests as they arrived and departed, Processed them promptly and professionally.
Performed data entry and generated management operations reports to support decision-making and operational efficiency.
Supported staff in operating office equipment for tasks such as copying, faxing, and printing.
Medical Transportation Provider
John Hopkins University
Baltimore, MD
12.2018 - 03.2019
Coordinated transportation for medical students, doctors, employees, and professors at local medical institutions, colleges, and universities.
Implemented TransLoc system to provide patrons with real-time information on shuttle locations and schedules.
Coordinated transportation schedules for university events and faculty needs.
Managed vehicle maintenance and inspections to ensure safety compliance.
Trained new drivers on university policies and safety protocols.
Cardiologist Assistant
Cardiac Consultants
Warner Robins, GA
07.2016 - 09.2018
Administered EKGs and collected vital signs including blood pressure, heart rate, and oxygen/hemoglobin levels using pulse oximeters, sphygmomanometers, and stethoscopes to support accurate diagnoses.
Administered testing to assess patients' vital signs and overall health.
Drew blood for the testing of Coumadin levels and administered International Normalized Ratio (INR) Testing.
Conducted patient interviews to gather chief complaints, current medications, medical and surgical histories, vitals, and allergies, ensuring comprehensive patient assessments.
Charted patient medical records for transition to electronic medical record systems, facilitating improved access and continuity of care.
Physical Health/Fitness Provider
LA Fitness
Atlanta, GA
03.2009 - 07.2016
Supported clients in achieving well-being, health, and fitness goals through personalized guidance and encouragement.
Enhanced clients’ eating habits and dietary changes by providing tailored nutrition advice and meal planning.
Applied knowledge of body anatomy to deliver effective physical therapy, promoting muscle rebuilding and strength enhancement.
Cited for EXCELLENCE in interpersonal communications, teamwork, customer service, flexibility, and reliability.
Demonstrated the ability to interact with customers from diverse cultures and backgrounds.
Transformed 'difficult' customers into loyal, repeat guests by leveraging strengths in premium service delivery and ability to find win-win resolutions.
Education
High School Diploma -
Excell High School
Medina, MN
Skills
Non-lethal force application
Access control
Surveillance monitoring
Ground patrol
Incident reporting
Safety and risk assessments
Law enforcement collaboration
Dispatch communication
Cardio Pulmonary Resuscitation
International Sports Medicine Association – GA License
American Aerobic Association – GA
MS Excel
Critical thinking
Client relationship management
VA healthcare license
MD Lottery license
Skills Licenses
MS Word
PowerPoint
MS Excel
MS Outlook
State of Maryland Lottery & Gaming Control License/Badge, #G-23145, Active, 12/31/27
Healthcare Practitioner, Commonwealth of Virginia, #1401169122
AED, Georgia, #GA15206
Cardio Pulmonary Resuscitation, #GA15206
International Sports Medicine Association, GA, #147042
American Aerobic Association, GA, #147042
DOT Commercial Driver’s Medical Certification, Maryland, #4462804396