Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Larry WIlson

Albany,GA

Summary

Motivated Barber familiar with properly maintaining equipment and supplies. Desiring to further develop acquired skills while working for expanding company. Reliable Barber focused on providing fast, friendly and knowledgeable service. Solid, loyal clientele built through years of friendly, reliable hair cuts and style. Current on latest trends in men's hair fashions, beard trims and specialty shaves. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Barber

Prestige Barber Shop
02.2022 - 03.2023
  • Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
  • Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
  • Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.

Customer Service Representative

Telperformance
01.2018 - 04.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

Associate of Science - Barbering

Albany Technical College
Albany, GA
12.2024

High School Diploma -

Dougherty Comprehensive High School
Albany, GA
05.2018

Skills

  • Quick Learner
  • Team Collaboration
  • Customer safety
  • Verbal communication strength
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Hot towel treatments
  • Facial hair design
  • Beard Shaping
  • Fade mastery
  • Beard Trimming

Languages

English
Full Professional

Timeline

Barber

Prestige Barber Shop
02.2022 - 03.2023

Customer Service Representative

Telperformance
01.2018 - 04.2021

Associate of Science - Barbering

Albany Technical College

High School Diploma -

Dougherty Comprehensive High School

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Larry WIlson