Seasoned IT professional with a robust background in technical support and compliance analysis, notably at the Social Security Administration HQ. Excelled in risk assessment, notably with NIST 800-53 standards, and demonstrated exceptional problem-solving skills. Proven track record in enhancing system security and operational efficiency, with a keen ability to analyze data and implement strategic solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Compliance Analyst
Social Security Administration HQ
09.2023 - Current
Conducted risk assessments and compliance reviews on external state agencies information systems to ensure adherence to organizational policies, regulations, and standards such as NIST 800-53, FISMA, and FedRAMP.
Generated Security Assessment Reports (SARs), and Plan of Action and Milestones (POA&Ms) to document system compliance and risk mitigation strategies.
Collaborated with cross-functional teams to implement and monitor security controls, ensuring alignment with the Risk Management Framework (RMF).
Reviewed and assessed vendor security documentation to ensure third-party compliance with internal and external standards.
Supported audit preparations by gathering evidence, documenting processes, and facilitating auditor communications.
Onsite HP Support Technician
Hemmersbach
04.2023 - 08.2023
Provided technical support for hardware and software issues on HP desktops, laptops, and peripherals, ensuring minimal downtime for end-users.
Diagnosed and resolved system performance issues, including operating system errors, driver conflicts, and hardware failures.
Conducted hardware replacements and upgrades, such as hard drives, memory, and power supplies, ensuring equipment optimization.
Information Technology Specialist
United States ARMY
04.2015 - 03.2019
Provided Tier 1 and Tier 2 technical support, troubleshooting hardware, software, and network issues to minimize downtime.
Administered Active Directory, user account creation, and access management to maintain operational security and efficiency.
Delivered training and support to personnel on IT systems and cybersecurity best practices, enhancing unit readiness.
Managed data integrity and performed backups and disaster recovery operations, ensuring mission-critical information availability.