Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Larry Buggs Jr

Suitland,MD

Summary

Tenured federal employee and customer service professional that contributes impressive oral and written communication, active listening and analytical problem-solving skills. Enhancing customer service experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build strong working relationships as a liaison in management and customer relations.

Overview

18
18
years of professional experience

Work History

Project Team Associate

Walmart
03.2022 - Current
  • Working in offsite fixture warehouses to curate better displays in customer service settings to help increase sales.
  • Examples of this are shelving displays and gondolas
  • Performed customer care and direction when in main floor by assisting with purchasing needs, locating merchandise, resolving customer issues, and promoting products within company
  • Main goals includes ensuring compliance in store operations and processes.
  • Passionate about learning and committed to continual improvement

Sales/Service Associate & Acting Supervisor

United States Postal Service
06.2016 - Current
  • Performs distribution and variety of sales and customer support services for products
  • Maintains pleasant and effective public relations with customers and others requiring general familiarity with postal laws, regulations, and procedures commonly used
  • Cross-trained professionals that and work amicably in each area when there are fulfillment deadlines.
  • Trained and taught numerous new employees in [2021-2023].

Restaurant Shift Manager

Kentucky Fried Chicken
12.2013 - 06.2016
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Adjusted equipment to meet different productivity levels.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Assisted in organizing and overseeing assignments to drive operational excellence and increase sales by 15%.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Excelled in every store position and regularly backed up front-line staff.

Shift Leader/Customer Service Specialist

Aeronautical Radio Inc.
02.2009 - 10.2012
  • Managed over 50 customer calls per day promptly to avoid on-hold wait times.
  • Developed customer service improvement initiatives to decrease customer wait times.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Responded to customer requests for products, services, and company information.

Team Lead

PearsonVue Testing Center
10.2005 - 12.2008
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Worked closely with clients as their information source on execution of their test programs and escalation point for service-related candidate issues.
  • Responsible for group reservations and location specific company accounting and customer refunds.
  • Directly responsible of guiding, monitoring and leading groups of 60-80 reservations specialist and any given time. With my leadership we worked together to achieve our goals through hard work and positive feedback.

Education

Associate of Arts - Criminal Justice

Prince Georges Community College
Largo, MD

High School Diploma - General Studies

Theodore Roosevelt High School
Washington D.C.
06.2002

Skills

  • Issue and Complaint Solution
  • Time Management
  • Computer/Microsoft Office Literacy
  • Stress and De-escalation tactics
  • Customer relations management
  • Active listening
  • Warehouse Operations
  • Team Mentoring
  • Team Goals
  • Attention to Detail

Languages

Spanish
Elementary

Timeline

Project Team Associate

Walmart
03.2022 - Current

Sales/Service Associate & Acting Supervisor

United States Postal Service
06.2016 - Current

Restaurant Shift Manager

Kentucky Fried Chicken
12.2013 - 06.2016

Shift Leader/Customer Service Specialist

Aeronautical Radio Inc.
02.2009 - 10.2012

Team Lead

PearsonVue Testing Center
10.2005 - 12.2008

Associate of Arts - Criminal Justice

Prince Georges Community College

High School Diploma - General Studies

Theodore Roosevelt High School

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Larry Buggs Jr