Larry C Mooney
New Castle,PA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
42
42
years of professional experience
Work History
Department Supervisor
Lowe's
07.2021 - Current
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Trained team members in successful strategies to meet operational and sales targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed team of 20 employees, delegated tasks and held each employee accountable for completing assignments.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw daily operational performance of cashier team.
- Oversee, daily business finances day to day for Lowe's store #1130
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
Department Supervisor, Paint
Lowe's
02.2019 - 04.2021
- Oversaw daily operational performance of Paint department team.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Trained new employees on overall company and department-specific policies and procedures.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Sales Specialist, Millwork
Lowe's
03.2016 - 04.2019
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Assisted customers with making optimal choices for construction, renovation and addition plans.
- Created and implemented sales strategies to successfully meet company targets.
- Drafted, finalized and submitted paperwork to complete sales.
- Generated new leads through networking and attending industry events.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Provided first-rate service to all customers and potential customers.
Department Supervisor, Inside Lawn and Garden
Lowes
04.2018 - 01.2019
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Trained team members in successful strategies to meet operational and sales targets.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Designed and built over [Number] displays to generate customer interest in store merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Owner/Operator
Self Employed Services
01.1994 - 03.2018
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Built and maintained decks, roofing, siding and other carpentry work.
Customer Service Associate
Lowe's
03.2014 - 03.2016
- Responded to customer calls and emails to answer questions about products and services.
- Implemented and developed customer service training processes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Sought ways to improve processes and services provided.
Housing Specialist
Human Services Center
04.1990 - 12.1993
- Facilitated communication between clients and other service providers.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
Supervisor
Spots Gone Cleaning
06.1982 - 11.1990
- Ran a 6 crew floor cleaning and maintenance.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Education
High School Diploma -
Lawrence County Vocational Technical School
New Castle, PA06.1982
Skills
- Vendor Relationship Management
- Store Layouts
- Retail Management
- Employee Relationships
- Recruiting and Hiring
- Freight Unloading
- Performance Improvement
- Growth Planning
- Multitasking Mastery
- Departmental Activities
- Social Perceptiveness
- Order Management
- Staff Hiring and Retention
- Staff Training
Timeline
Department Supervisor
Lowe's
07.2021 - Current
Department Supervisor, Paint
Lowe's
02.2019 - 04.2021
Department Supervisor, Inside Lawn and Garden
Lowes
04.2018 - 01.2019
Sales Specialist, Millwork
Lowe's
03.2016 - 04.2019
Customer Service Associate
Lowe's
03.2014 - 03.2016
Owner/Operator
Self Employed Services
01.1994 - 03.2018
Housing Specialist
Human Services Center
04.1990 - 12.1993
Supervisor
Spots Gone Cleaning
06.1982 - 11.1990
High School Diploma -
Lawrence County Vocational Technical School