Summary
Overview
Work History
Education
Skills
Timeline
Generic

Larry C. O'Neil

Colorado Springs

Summary


Professional in client support, skilled in resolving complex issues and enhancing customer satisfaction. Adept at effective communication, conflict resolution, and providing technical assistance. Collaborative team player focused on achieving results, with adaptability to evolving needs. Strong organizational abilities, empathy, and problem-solving skills.

Overview

29
29
years of professional experience

Work History

Client Support Specialist

Embrave (ComCor)
02.2024 - Current


*Maintain facility safety and security for all staff members and clients.

*Conducts and completes all client intakes and exits insuring accurate documentation.

*Administer medications oversight and inventory checks.

*Video monitoring of all systems.

*Responds to all alarms and medical events with First-Aid, AED and Narcan training.

* Trained in de-escalation techniques to resolve conflict resolution.

Emergency Medical Dispatcher

Global Medical Response(AMR)
11.2019 - 11.2023
  • Receive emergent and non emergency calls trough the 911 system and dispatched out to the appropriate medical units.
  • Schedule non emergency transports.
  • Track and monitor all EMS units and post to appropriate locations

Tier 1 Technical Support

T-Mobile
02.2014 - 08.2019
  • Receive inbound trouble calls in reference to cellular service and products.
  • Troubleshoot Apple, Samsung and Windows based products.
  • Revolve and deescalate difficult customer issues using the highest level of customer service.
  • Monitor social media accounts and respond and resolve customer inquiries.

Youth Sports Supervisor

Widefield School District 3
08.2011 - 05.2015
  • Responsible for opening and closing all District facilities for sports use.
  • Communication with all staff, athletes, coaches and parents. Scheduling all events.
  • Enforce all District rules and regulations and conflict resolution.

Facilities/Operations Manager

Game Day Training
09.2006 - 03.2011
  • Organized and scheduled all activities for the purpose of the client's needs.
  • Maintained all daily financial transactions and deposits.
  • Point of contact for all new and potential clients.
  • Supervised all activities related to the function of the facility.

EMT-B/ EMD

Superior Ambulance
01.2001 - 02.2006
  • Dispatched emergent and non emergent medical calls and assigned them to the appropriate units.
  • Flight for Life and air ambulance dispatch.

E-3

United States Coast Gaurd
02.1996 - 11.1999

*Honorable Discharge

Education

Associate's degree - Emergency Medical Services

Albuquerque Fire Academy
Albuquerque, NM
11.2000

Diploma - General Studies

Fountain Ft. Carson H.S
Colorado Springs, CO
04.1995

Skills

  • EMT Experience (10 years)
  • Troubleshooting (10 years)
  • Technical Support (8 years)
  • Conflict Resolution (5 years)

Timeline

Client Support Specialist

Embrave (ComCor)
02.2024 - Current

Emergency Medical Dispatcher

Global Medical Response(AMR)
11.2019 - 11.2023

Tier 1 Technical Support

T-Mobile
02.2014 - 08.2019

Youth Sports Supervisor

Widefield School District 3
08.2011 - 05.2015

Facilities/Operations Manager

Game Day Training
09.2006 - 03.2011

EMT-B/ EMD

Superior Ambulance
01.2001 - 02.2006

E-3

United States Coast Gaurd
02.1996 - 11.1999

Diploma - General Studies

Fountain Ft. Carson H.S

Associate's degree - Emergency Medical Services

Albuquerque Fire Academy