Larry Robles

• Supervised and coordinated daily airport operations, ensuring seamless efficiency in both customer service and ground handling.
• Managed and trained staff in ticketing, check-in, baggage handling, and boarding procedures.
• Oversaw scheduling and task delegation to optimize team performance.
• Ensured adherence to TSA, FAA, and airline-specific safety and compliance regulations.
• Provided leadership in resolving customer service issues, flight delays, and irregular operations.
• Assisted in performance evaluations and staff development initiatives.
• Operated ground service equipment, including tugs and belt loaders, and ensured proper baggage handling.
• Maintained real-time communication between flight crews and ground personnel for smooth operations.
• Marshaled aircraft for safe arrival and departure, following FAA safety regulations.
• Delivered exceptional customer service while maintaining operational efficiency.

• Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
• Resolved passenger issues with empathetic communication and effective problem-solving techniques.
• Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

Provided service to airlines and their passengers. PBB Trained Operator. Subcontracted services to the following airlines:

Norwegian Air Shuttle

• Customer service check-in
• Receive and dispatch flights
• Operations agent
• Baggage claim agent

Air Europa

• Customer service check-in
• Receive and dispatch flights
• Baggage claim agent

Condor

• Customer service check-in
• Receive and dispatch flights

• Provided customer service for restaurants and gas stations.
• Maintained complete inventory for supplies and coordinated service orders.
• Conducted daily inventory checks and ensured proper storage of materials.
• Ensured customer service excellence and order fulfillment accuracy.

Significant Contributions:

• Effectively enhanced customer service operations.
• Ensured timely service deliveries.
• Reduced operational expenses by establishing control measures.