Larry D Dalton Jr
Salisbury,NC
Summary
HARDWORKING character, committed to driving high sales both in slow and busy times. Completion of every task assigned/asked at the highest level and in a timely manner. Organized and polished individual in handling customer complaints and replenishing materials/stock. Exemplify flexibility and able to complete things with minimal or multiple instructions. Greatly respected Customers Service while attending to customer needs. Outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors!
Overview
24
24
years of professional experience
Work History
Sales Associate
Randy Marion Honda
Salisbury, NC
06.2012 - 03.2024
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Greeted customers, identified their needs and wants, and provided assistance to make a purchasing decision.
- Provided detailed information about vehicle features, trim levels, options and warranties.
- Arranged test drives for potential buyers and answered questions regarding the vehicles' performance.
- Negotiated with customers to close sales at agreed upon prices.
- Adhered to dealership policies in order to maintain customer satisfaction and ensure repeat business.
- Maintained up-to-date knowledge of new models, features and accessories.
- Demonstrated strong communication skills when interacting with customers both in person and over the phone.
- Developed an understanding of customer's interests by asking qualifying questions.
- Followed-up with customers after purchase to verify satisfaction level was met or exceeded expectations.
- Compiled data related to sales figures, customer feedback and other relevant information for management review.
- Researched competitive pricing strategies for new car models in order to stay competitive within the market.
- Organized promotional materials for display in showroom areas or other designated locations.
- Generated monthly reports summarizing sales activities from previous month.
- Ensured all company guidelines were followed during transactions by adhering strictly to dealership policies.
Outside Sales Representative
Prestige Gold
Salisbury, NC
06.2010 - 06.2012
- Researched potential clients, identified decision makers and developed relationships with them.
- Conducted market research to identify new opportunities and develop target customer profiles.
- Gathered data on competitors' products, prices, and sales techniques.
- Developed and implemented sales strategies to increase revenue.
- Generated leads through cold calling, networking events, referrals.
- Created customized presentations for prospective clients based on their needs.
- Provided technical support to existing customers regarding product usage and installation.
- Attended industry trade shows to promote company products and services.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Monitored industry trends and kept abreast of new developments in the marketplace.
- Demonstrated products to potential customers and answered questions to close sales.
Territory Sales/Software Test Specialist
Hatch
Winston-Salem, NC
08.2000 - 06.2010
- Developed and implemented software solutions to address business needs.
- Performed unit testing of applications prior to deployment into production environment.
- Integrated third party tools into existing systems to improve functionality.
- Resolved compatibility issues between different versions of operating systems or browsers.
- Performed customer service duties such as answering inquiries, resolving complaints, and processing orders.
- Scheduled appointments for customers to receive on-site service or repair of equipment.
- Assisted with the coordination of product demonstrations and training sessions.
- Provided technical support to clients over the phone and in person.
- Maintained accurate records of customer interactions and transactions.
- Ensured timely delivery of products to customers within assigned territory.
- Conducted regular visits to customers to ensure satisfaction with services provided.
- Researched industry trends and competitive activities within assigned territory.
- Analyzed customer needs and developed customized solutions accordingly.
- Attended trade shows and conferences to promote company's products.
- Installed, configured and maintained local area networks, wide area networks and other data communication systems.
- Provided network support to end users, troubleshooting and resolving hardware and software issues.
- Monitored system performance, identifying potential problems and implementing solutions.
- Diagnosed hardware and software faults using established methods; monitored system performance; identified areas for improvement.
Education
Bachelor of Science - Business Administration
Livingstone College
Salisbury, NC05-2001
Skills
- Customer Order Management
- Sales Processes
- Customer Retention Abilities
- Written And Oral Communication Skills
- Training And Mentoring
- Problem Resolution Aptitude
- Recordkeeping Skills
- Financial Eligibility Processes
- Appointment Scheduling
Timeline
Sales Associate
Randy Marion Honda
06.2012 - 03.2024
Outside Sales Representative
Prestige Gold
06.2010 - 06.2012
Territory Sales/Software Test Specialist
Hatch
08.2000 - 06.2010
Bachelor of Science - Business Administration
Livingstone College