Larry McNeil

• Followed company policies related to guest satisfaction standards and procedures.
• Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
• Provided exceptional customer service by anticipating customer needs and exceeding expectations.
• Performed miscellaneous job-related duties as assigned by supervisor.
• Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
• Adhered strictly to all local laws pertaining to safe operation of motor vehicles.
• Greeted guests upon arrival and provided exceptional customer service.
• Greeted customers and opened doors for them upon arrival.
• Operated courtesy shuttles transporting guests to and from various locations on the property grounds.
• Communicated regularly with management about any issue that could affect the level of service provided to customers.

• Identified errors in data entry and related issues by mentioning them to supervisors for resolution.
• Compared old and newly received documents to ensure accuracy and rectify mistakes.
• Took notes on daily reports and entered data into the processing system.
• Answered data questions to clients and higher-up employees.
• Reviewed transactions and company reports to identify and address error issues.
• Answered incoming phone calls and directed callers to appropriate departments and personnel.
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• Responded to customer questions about products and services.
• Operated cash registers, scanners, and computers to itemize and total customer purchases.
• Checked out customers by processing payments and bagging items.
• Received and submitted payments and returns with accuracy and efficiency.
• Scanned merchandise barcodes and bagged items using appropriate strategies for each type.
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• Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
• Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
• Assisted with internal investigations into personnel theft or fraud by employees and shoppers.
• Liaised with mall security teams to alert force to suspicious shoppers or locate perpetrators which succeeded in leaving store with stolen merchandise.

Working at the point-of-sale counter to process transactions Assisting customers in locating products. Suggesting new items to customers based on their selections.

• Counted cash organized and balanced cash register drawer.
• Increased customer service feedback scores by delivering outstanding service to customers daily.
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Greeted customers upon entrance and handled cash and credit transactions.

• Put new merchandise on shelves and racks in attractive arrangements.
• Operated cash registers, scanners and computers to itemize and total customer purchases.

• Scrubbed pots, pans, and trays by hand or cleaned using an industrial washing machine.
• Kept dishware, glasses, and utensils ready for all customer needs by quickly scraping, washing, and restocking items.
• Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
• Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
• Replaced clean utensils in storage bins for easy access.
• Restocked main kitchen areas with items from shelves, coolers and freezers.
• Maintained assigned areas to keep organized and clean by mopping floor.
• Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.