Larry W. Hicks
Denver,CO
Summary
Seasoned hospitality professional with 20 years of experience working in front office roles. Detail and process-oriented team leader with strong problem solving skills. Passionate about delivering outstanding service and exceptional guest experiences. Strong ability to supervise and coordinate people and events to produce business revenue and growth . An individual with a passion for excellence in project management, implementation and administration. Strong knowledge of Opera Property Management Systems.
Work History
Asst. Front Office Manager/Night Audit Supervisor.
Brown Palace Hotel and Spa
Denver, Colorado
07.2019 - Current
- Greet guests and respond to issues, complaints, or problems in efficient and professional manner.
- Established new and updated training material and shift checklists.
- Train and supervise agents, review shift work and offer assistance and suggestions for improvement.
- Reconcile and close various accounts and prepare statements nightly to provide accurate and timely information to management while ensuring proper controls are maintained.
- Monitor shift logs and spreadsheets for notable hotel operations information and report findings to leadership
- Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy
Night Audit Supervisor
Kimpton Hotel Monaco / Kimpton Hotel Born
Denver, Colorado
09.2016 - 05.2019
- Supervised night audit operations to ensure maintenance of financial controls and compliance with hotel standards.
- Created checklist with detailed instructions to ensure consistency and trained all front desk associates night audit procedures.
- Assisted Front Office Manager with weekly schedules, made recommendations for performance evaluations and attended interviews for audit positions.
Night Auditor / Manager On Duty
DoubleTree by Hilton Denver Central Park
Denver, Colorado
11.2013 - 05.2016
- Responsible for auditing, posting and balancing of daily financial transactions that increased financial profitability while delivering outstanding guest service.
- Audited outlet receipts and reconciled daily credit card transactions.
- Preassigned rooms and set up new day.
- Distributed financial reports to all department heads and corporate offices.
Night Auditor
Sheraton Denver Downtown Hotel
Denver, Colorado
02.2013 - 11.2013
- Completed end-of-day activities including posting charges, running night audit backup, and rolling date.
- Processed all payment types, adjustments, paid-outs, correction vouchers, and miscellaneous charges.
- Checked in guests with reservations as well as walk-ins based on availability.
- Maintained PBX station and entered wake-up calls.
- Set up new business day and pre-assigned rooms.
- Maintained and secured cash bank and made cash drops according to Accounting specifications.
Overnight Front Desk Agent / Night Auditor
Loews Denver Hotel
Denver, Colorado
08.2012 - 02.2013
- Welcomed and registered guests in an outstandingly friendly, professional and efficient manner.
- Obtained credit and payment information.
- Performed checkout and cash handling activities in accordance with hotel policies.
- Took and delivered overnight room service orders.
- Performed accuracy verification of Front Office, Food and Beverage and other revenue center activities.
- Completed all audit functions accurately and in a timely manner until hotel was sold and closed permanently.
Education
Some College (No Degree) - Hospitality, Meeting & Travel
Some College (No Degree) - General Studies
Skills
- Registration processing
- Front desk operations
- Reservation processing
- Hospitality service expertise
- Time management
- Accounting processes
Timeline
Asst. Front Office Manager/Night Audit Supervisor. - Brown Palace Hotel and Spa
07.2019 - Current
Night Audit Supervisor - Kimpton Hotel Monaco / Kimpton Hotel Born
09.2016 - 05.2019
Night Auditor / Manager On Duty - DoubleTree by Hilton Denver Central Park
11.2013 - 05.2016
Night Auditor - Sheraton Denver Downtown Hotel
02.2013 - 11.2013
Overnight Front Desk Agent / Night Auditor - Loews Denver Hotel
08.2012 - 02.2013
Metro-State College of Denver - Some College (No Degree), Hospitality, Meeting & Travel
University of Colorado - Denver - Some College (No Degree), General Studies
Similar Profiles
Fouzia EzeheryFouzia Ezehery
Housekeeping Supervisor at Brown Palace Hotel And SpaHousekeeping Supervisor at Brown Palace Hotel And Spa
Hanane El YamaneHanane El Yamane
Hotel Room Attendant at Brown Palace Hotel And SpaHotel Room Attendant at Brown Palace Hotel And Spa
RAIL ZAMANYRAIL ZAMANY
Front Desk Agent at Brown Palace Hotel And SpaFront Desk Agent at Brown Palace Hotel And Spa