Lartegra Drew

Motivated and customer-focused Remote Customer Service Specialist with over 10 years of experience in administrative support, client relations, call centers, and healthcare clerical roles. Skilled in managing customer inquiries, resolving issues efficiently, and providing high-quality service through phone, email, and chat. Proficient in CRM systems, remote tools, and documentation with a proven track record of reducing escalations, streamlining processes, and improving client satisfaction.

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Professional educator prepared for role with strong background in fostering student development and managing classroom dynamics. Valued for ability to collaborate effectively with colleagues and adapt to changing needs. Skilled in lesson planning, classroom management, and engaging diverse student populations. Known for reliability, excellent communication, and results-driven approach.

• Recognized as “Top Performer” in multiple customer service roles
• Reduced customer wait times by 20% through workflow improvements
• Achieved highest satisfaction scores among team of 15 representatives
• Commended for problem-solving under pressure