Larteta Boykin
Chattanooga,Tennessee
Summary
Adept Pharmacy Technician with a proven track record at HCA and Omnicare, showcasing exceptional problem-solving skills and team collaboration. Expert in workflow optimization and maintaining confidentiality, significantly enhancing pharmacy operations. Achieved increased efficiency and patient satisfaction through meticulous attention to detail and a strong commitment to service quality.
Overview
21
21
years of professional experience
Work History
Pharmacy Technician
HCA
05.2011 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Customer Service Representative
Support Seven
06.2009 - 05.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Pharmacy Technician
Omnicare
08.2004 - 05.2009
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
Education
Associate of Science - Pharmacy
Virginia College
Chattanooga, TN09-2011
Associate of Science - Computer Technology
Spartanburg Community College
Spartanburg, SC08-1995
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Timeline
Pharmacy Technician
HCA
05.2011 - Current
Customer Service Representative
Support Seven
06.2009 - 05.2011
Pharmacy Technician
Omnicare
08.2004 - 05.2009
Associate of Science - Pharmacy
Virginia College
Associate of Science - Computer Technology
Spartanburg Community College
Similar Profiles
Alivia AndersonAlivia Anderson
Certified Nursing Assistant at HCACertified Nursing Assistant at HCA
Tiara ChavisTiara Chavis
Emergency Room Registered Nurse at HCAEmergency Room Registered Nurse at HCA
Kellcee AurichKellcee Aurich
Registered Nurse at HCARegistered Nurse at HCA
Samrawit AsfawSamrawit Asfaw
Telemetry Monitor Technician at HCATelemetry Monitor Technician at HCA
Amanda SmithAmanda Smith
Server at Logan's RoadhouseServer at Logan's Roadhouse