Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Overview
7
7
years of professional experience
Work History
Licensed Mortgage Loan Officer
Rocket Mortgage
07.2019 - Current
Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Managed over 60 client calls per day and increased sales conversion.
Worked with underwriters to fix application problems and resolve issues.
Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Explained different types of loans pertaining to client situations.
NASM Certified Personal Trainer
Anytime Fitness
07.2018 - 07.2019
Trained clients during strength training, cardio vascular exercise, and stretching.
Added group training for clients who could not afford 1 on 1 sessions.
Demonstrated proper technique for exercises to avoid injuries.
Motivated clients to stay on track with fitness goals with positive and friendly approach.
Licensed Property and Casualty Insurance Agent
LA Insurance
06.2016 - 06.2018
Generated quotes and proposals for clients to match individual needs.
Provided comprehensive product knowledge and guidance to help clients on product selection.
Visited dealerships to make new connections and generate extra business.
Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
Visited nearby dealerships and greeted staff members with snacks to make connections for new business.
Trainer/Program Manager at Rocket Central, Rocket Mortgage Family of CompaniesTrainer/Program Manager at Rocket Central, Rocket Mortgage Family of Companies