Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laryce Nasser

Rochelle Park

Summary


As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Stew Leonard's
05.2024 - 05.2025
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Cashier

Shop Rite Food Market
01.2022 - 06.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Floor Associate

Floor & Decor
05.2021 - 11.2021
  • Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
  • Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.
  • Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.

Customer Service Representative

IKEA Home Furnishings
09.2019 - 09.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in training programs to enhance product knowledge and customer service skills.

Education

No Degree -

Bergen Community College
Paramus, NJ

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Payment processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Product knowledge
  • Product sales
  • Product promotion

Timeline

Customer Service Representative

Stew Leonard's
05.2024 - 05.2025

Cashier

Shop Rite Food Market
01.2022 - 06.2022

Floor Associate

Floor & Decor
05.2021 - 11.2021

Customer Service Representative

IKEA Home Furnishings
09.2019 - 09.2020

No Degree -

Bergen Community College

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