Summary
Work History
Education
Skills
Organization Former Memberships
Volunteer Experience
Timeline
Generic

Larynda Jackson

Rio Rancho,NM

Summary

Dependable office management professional brings many years of experience in administrative oversight, Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence.

Work History

OFFICE MANAGER

Colorado Christian Fellowship
Aurora, CO
  • Managed front desk operations, including greeting and assisting customers, clients, vendors, or directing them to appropriate personnel.
  • Assisted in CRM (customer relations management) software acquisition, onboarding of staff and volunteers, including subsequent usage and maintenance.
  • Assisted in hiring, training and acclimating new employees.
  • Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
  • Organized and maintained campus-wide calendar of activities, events, and facilities usage.

PROJECT MANAGER

A New Dawn Media & Marketing
Denver, CO
  • Successfully managed special projects for this small marketing firm
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.

OFFICE MANAGER / MARKETING AND SALES COORDINATOR

On the Mark Marketing
Denver, CO
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled all travel arrangements, calendar management, office supply inventory and office machine maintenance
  • Provided exceptional event planning, sales team recruitment & training, as well as PowerPoint marketing creation and presentation.
  • Analyzed data from various sources to identify trends and make recommendations for improvement.
  • Developed and implemented office policies and procedures.

Customer Service Supervisor

Convergys
Denver, CO
  • Successfully supervised and managed an in office and remote team ranging from 25-42 customer service agents
  • Coached and developed a top producing team by creating incentives, providing real-time feedback, and creating clear, tangible KPIs
  • Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
  • Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
  • Responsible for all administrative and HR duties including scheduling, payroll matters, and quality assurance development and proficiency.

Sales Support Coordinator

Travelex
Omaha, NE
  • Fast track advancement through progressively responsible positions including Customer Service/Operations, Quality Assurance and ultimately providing dedicated Sales Support to over 24 in house and remote Account Managers, two Regional Account Managers
  • Managed accurate sales tracking, database maintenance, and corresponding analytical reports
  • Assisted with trade show prep, prospecting, networking, mass mailings, shipping/receiving, call campaigns, marketing, office events and meeting planning.

Education

Metro Community College
Omaha, NE

Emily Griffith Event Planning Certification Program
Denver, CO

Skills

  • Multiple Department Administrative Support
  • Staff Training, Development & Coaching
  • Onboarding & Volunteer Coordination
  • Document Management
  • Supply Management
  • Customer Relations
  • Scheduling and calendar management

Organization Former Memberships

  • Toastmasters
  • Jaycees
  • Junior Chamber of Commerce
  • Celebrating Diversity
  • Global Change Network
  • Reciprocity Collective Board Member
  • The Caregiver's Guardian Education & Advocacy Board Member

Volunteer Experience

  • Wait Training Facilitator (Youth abstinence and safe sex Programming)
  • All Stars- Certified All Star Facilitator (Substance abuse prevention/delay program)
  • Clark Connections – Omaha Jazz and Blues Festival – Management Volunteer Coordinator
  • NAACP- Community Development and After School Programming
  • New Directions – Social services, felony reintegration program – Administrative & Program Coordination

Timeline

OFFICE MANAGER

Colorado Christian Fellowship

PROJECT MANAGER

A New Dawn Media & Marketing

OFFICE MANAGER / MARKETING AND SALES COORDINATOR

On the Mark Marketing

Customer Service Supervisor

Convergys

Sales Support Coordinator

Travelex

Metro Community College

Emily Griffith Event Planning Certification Program

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Larynda Jackson