Larysa Lubin
Cleveland
Summary
Dedicated Assistant Property Manager with strong communication skills, adept at tenant issue resolution and property inspections. Proven ability to enhance tenant satisfaction and streamline payment management.
Overview
24
24
years of professional experience
Work History
Assistant Property Manager
Millennia Housing Management LTD.
11.2021 - Current
- Assisted in managing daily operations of residential properties, ensuring tenant satisfaction and retention.
- Coordinated maintenance requests and facilitated timely responses to enhance property conditions.
- Supported lease administration by preparing documents and maintaining accurate tenant records.
- Conducted property inspections to ensure compliance with safety standards and quality assurance.
- Monitored payment collections, addressing delinquent accounts effectively to maintain financial stability.
- Developed and implemented marketing strategies to attract prospective tenants to available units.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Processed security deposit refunds.
- Attended staff meetings and took extensive notes to share with property manager.
- Posted policies and rules in common areas for tenant review.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Oversaw emergency response procedures, ensuring tenant safety and minimizing property damage during incidents.
- Improved property appearance and safety with regular inspections and coordinated maintenance efforts.
- Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Completed annual rent calculations using housing database software.
Home Health Aide
Horizon Health Services
07.2004 - 11.2021
- Assisted clients with daily living activities, ensuring comfort and dignity throughout care.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
- Developed personalized care plans in collaboration with families and healthcare teams.
- Administered medications as prescribed, maintaining accurate records for compliance.
Designing and Embroidering Company Logos.
Kiwi Promotional Apparel
09.2001 - 01.2010
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor's Degree - Paralegal Studies (Constitutional Law)
Belarusian State University
Minsk, Belarus.05-2000
Industrial Goods Expert. - Trade in Industrial Goods
Belarusian Trade College
Minsk, Belarus05-1990
No Degree - I Completed A General Education Program .
School#126
Minsk, Belarus.06-1988
Skills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Property tours and inspections
- Fair housing regulations
- Tenant issue resolution
- Unit inspection
- Payment collection
- Onsite tours
- Property inspections
- Payment management
- Rent collection
- Housing regulations
- Application process proficiency
- Appointment scheduling
- Showing and leasing of units
- Issue escalation
- Vacant unit monitoring
- Monthly fee and payment collection
- Decision-making
- Clear communication
Languages
Russian
Native or Bilingual
English
Professional Working
Timeline
Assistant Property Manager
Millennia Housing Management LTD.
11.2021 - Current
Home Health Aide
Horizon Health Services
07.2004 - 11.2021
Designing and Embroidering Company Logos.
Kiwi Promotional Apparel
09.2001 - 01.2010
Bachelor's Degree - Paralegal Studies (Constitutional Law)
Belarusian State University
Industrial Goods Expert. - Trade in Industrial Goods
Belarusian Trade College
No Degree - I Completed A General Education Program .
School#126