Laryssa Fernandez
Phoenix,AZ
Summary
Results-driven Operations Leader with expertise in retail, hospitality, and gymnastics coaching. Skilled in staff scheduling, team training, and operational support to enhance customer service and team accountability. Proven track record in managing staffing and scheduling while driving sales growth and improving overall store performance.
Overview
12
12
years of professional experience
Work History
Assistant Manager and Class Director & Coach
Fortis Gymnastics
Mesa, Arizona
03.2023 - Current
- Coordinated coach schedules, ensured practice coverage, and managed daily gym operations to maintain smooth functioning.
- Supervised daily operations including scheduling shifts and assigning duties.
- Supervised front desk operations, streamlined class scheduling, and enhanced family communications at Fortis Gymnastics.
- Trained staff on enrollment procedures, customer service, and safety policies.
- Guided and supported junior staff on daily tasks and projects, fostering professional development and team cohesion.
- Mediated conflicts between team members to foster a collaborative work environment. between team members in an effective manner.
- Delegated work to staff, setting priorities and goals.
- Collaborated with management on developing strategic plans for achieving business goals.
- Ensured compliance with safety regulations and company policies.
Surgery Scheduler
Unity Spine & Joint
Mesa, AZ
01.2021 - 05.2021
- Coordinated surgery schedules for spine and joint patients, improving alignment across surgical teams.
- Scheduled surgeries according to physician volume, maintaining prompt turnaround times to enhance patient satisfaction.
- Resolved scheduling conflicts among patients, providers, and hospital departments, ensuring seamless patient flow and care continuity.
- Entered referral authorizations and scheduling details into electronic medical records.
ASM
Dillards
Chandler, Az
11.2018 - 11.2019
- Recruited as a Ready to Wear Sales Manager
- Turned around a $100,000 department deficit into a profitable gross margin in 2 months.
- Secured top 10 regional ranking for James Avery sales through implementation of effective sales strategies.
- Executed successfully events that drove at least 10% sales growth.
- Beat Sales goal plan for month of $5,300 by 13%
- Collaborated with associates to elevate individual sales per hour, and reversing sales deficits.
- Promoted to Accessories Manager in 3 months
Merchandising Manager
American Eagle
Chandler, Az
04.2018 - 07.2019
- Achieved record-breaking Black Friday 2018 sales through targeted promotions.
- Top performing store in district at a 26% increase YTD. Outperforming the company's and regional averages in all KPIs.
- Executed and oversaw floor sets while training employees, enhancing team capability and reducing labor costs.
Merchandising Manager & Sales Manager
Victorias Secret
San Antonio, Tx
09.2014 - 08.2018
- Led merchandising initiatives to enhance product presentation and store aesthetics.
- Updated merchandising visuals to maintain a fresh, engaging store environment.
- Properly staff and plan weekly floor sets while staying under labor budget.
- Executed box times to optimize payroll while training employees to enhance productivity.
- Proficiently managed a shipment team to process products within given company hours
- Managed sales operations to increase revenue and elevate customer satisfaction.
- Merchandising Manager 2015-2016
Education
Associates -
NE LakeView
San Antonio, Tx08-2015
Skills
- Class scheduling
- Enrollment management
- Front desk operations
- Staff coordination
- Operational efficiency
- Team supervision
- Safety regulations
- Performance analysis
- Customer service
- Conflict resolution
Timeline
Assistant Manager and Class Director & Coach
Fortis Gymnastics
03.2023 - Current
Surgery Scheduler
Unity Spine & Joint
01.2021 - 05.2021
ASM
Dillards
11.2018 - 11.2019
Merchandising Manager
American Eagle
04.2018 - 07.2019
Merchandising Manager & Sales Manager
Victorias Secret
09.2014 - 08.2018
Associates -
NE LakeView