Laryssa Marshall

• Responsible for deploying technology and solutions globally, which includes installation and configuration

of wired and wireless LAN connected devices.

• Interface with the business/IT and external service providers to ensure a seamless deployment service.
• Work closely with technicians regarding daily installs of network equipment.
• Work closely with technicians when entering Military Bases for installations.
• Create additional network equipment orders for all sites when required.
• Work with vendors ordering equipment / shipping to sites for installations, in and out of the Country.
• Manage more than one high-priority project at one time.
• Work with technicians out in the fields during installations, to ensure proper connectivity.
• Effectively communicates with technician’s, management, IT groups to complete installations.
• Provide installation assistance remotely via phone / Teams, as well as on-site customer contact.
• Communicates both verbal and written, experience interfacing with all levels within an organization.
• Work with management on all high-level escalations.

• Prepared sales presentations or proposals to explain product Sponsorship and Advertising sales for four separate professional member groups
• Maintained updated knowledge of changing industry, standards and trends related to accounts
• Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth
• Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates
• Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results
• Helped develop marketing materials and ideas to increase referrals
• Increased profitability within accounts by cross-selling additional products
• Negotiated contracts with clients to ensure profitable outcomes for the company
• Attended various networking events to identify sales opportunities and build relationships.

• Updated patron accounts when payments were received for fines or fees
• Responded to inquiries from patrons about available resources
• Conducted regular inventory checks of circulating collections
• Implemented new technologies to improve efficiency of circulation processes
• Manage various publications by creating reports, invoices and renewals and entering data into internal database
• Worked closely with fulfillment vendors in the maintenance of subscribers.

• Responsible for assisting Physicians with inquiries regarding membership and member benefits
• Provided information to AMA customers regarding the various products offered by AMA including published reports/studies, publications, online services and journals
• Implemented service functions associated with making changes to AMA corporate databases including AIMS, Advantage and PBD
• Assisted customers with inquiries via telephone, email, or online chat.