Summary
Overview
Work History
Education
Skills
Timeline
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Laryssa Stefano

Royal Palm Beach

Summary

Detail-oriented and empathetic professional with over 4 years of experience supporting medical and legal operations in high-volume, client-facing environments. Skilled in call handling, client onboarding, case file management, and navigating sensitive conversations with individuals who may not fully understand their legal rights. Bilingual in English, Portuguese, and Spanish, and currently pursuing an Associate of Science in Paralegal Studies to grow within the legal field. Proven ability to build trust, manage multiple inquiries, and serve as a compassionate first point of contact for clients navigating difficult circumstances.

Overview

6
6
years of professional experience

Work History

Concierge

GOLDLAW
11.2024 - Current
  • Serve as the firm's first point of contact for all inbound calls and visitors, ensuring clients are greeted with empathy and professionalism
  • Triage client concerns and direct calls to the appropriate legal team or intake specialist using RingCentral and internal case tracking systems
  • Support New Case Coordinators by assisting with intake documentation, appointment scheduling, and file preparation
  • Maintain calm, friendly communication with clients navigating physical injury, trauma, or confusion about the legal process

Front Desk Receptionist

Galiderm Aesthetics
01.2024 - 11.2024
  • Managed daily scheduling, phone communications, and client follow-ups
  • Maintained accurate client records and provided a high level of service in a wellness-focused environment
  • Ensured client data privacy and handled sensitive documentation in line with compliance standards

Site Supervisor

South Florida Foot & Ankle Centers
01.2021 - 01.2024
  • Oversaw daily clinic operations including staff coordination, patient flow, and record maintenance
  • Managed medical billing, insurance processing, and compliance with HIPAA and OSHA standards
  • Supported physicians by coordinating between departments and maintaining clear communication with patients

Front Desk Coordinator

South Florida Foot & Ankle Centers
01.2021 - 01.2022
  • Handled multi-line phone systems, appointment scheduling, and patient intake
  • Worked directly with patients to resolve billing questions and streamline communication with clinical teams

Medical Records Specialist

South Florida Foot & Ankle Centers
08.2019 - 01.2021
  • Processed and released medical records in compliance with federal/state regulations
  • Coordinated with internal departments and insurance companies to resolve discrepancies and track requests
  • Maintained detailed records with a focus on confidentiality, accuracy, and high-volume turnaround

Education

Associate of Science - Paralegal Studies

Palm Beach State College
05.2025

Associate in Arts - Criminal Justice

Palm Beach State College

Skills

  • Intake Coordination
  • Client Onboarding
  • High-Volume Call Handling
  • Email Communication
  • Scheduling
  • Administrative Support
  • Filevine
  • Microsoft Office
  • Outlook
  • HIPAA Compliance
  • OSHA Compliance
  • Medical Records
  • Empathy
  • Active Listening
  • Interviewing
  • Attention to Detail
  • Documentation Accuracy
  • Multitasking
  • Problem-Solving Under Pressure
  • Call Center Operations
  • Front Office Operations

Timeline

Concierge

GOLDLAW
11.2024 - Current

Front Desk Receptionist

Galiderm Aesthetics
01.2024 - 11.2024

Site Supervisor

South Florida Foot & Ankle Centers
01.2021 - 01.2024

Front Desk Coordinator

South Florida Foot & Ankle Centers
01.2021 - 01.2022

Medical Records Specialist

South Florida Foot & Ankle Centers
08.2019 - 01.2021

Associate in Arts - Criminal Justice

Palm Beach State College

Associate of Science - Paralegal Studies

Palm Beach State College

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Laryssa Stefano