LaSabra Ashley
Seffner,FL
Summary
Experienced Collections Specialist bringing 20+ years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
21
21
years of professional experience
Work History
Collections Coordinator / Billing Analyst Team Lead
Sedgwick
06.2019 - Current
- Function in a B2B fast-paced goal-oriented department by reducing delinquency for assigned accounts and delivering superior performance and results against prescribed KPI's
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
- Provide all account receivable, customer service, and collections efforts for assigned portfolio
- Assist team members with accounts needing collections resolved
- Research and reconciliation of assigned accounts ensuring accounts have recorded and detailed documentation on collection efforts and identifying and resolving client discrepancies
- Always maintain a consistent level of professionalism with clients, customers, and fellow colleagues
- Establish and maintain effective communication with our internal business partners and external customer and providing excellent customer service
- Research unidentified payments for proper posting/research claims in 3rd party billing systems verify uploading/ approved payment recommendation/verify billed correctly according to contracts
- Work closely with Cash Applications in support of resolutions regarding discrepancies and adjustments needed in resolving balances on account
- Participate and effort towards the standardization of team operational processes and policies
- Other various duties as communicated by the Client Services Team Lead and/or Director.
Collections Specialist
Oracle Elevator Company
10.2017 - 05.2019
- Confidently manages a portfolio of $5-$6 million in collections monthly
- 700 bill to location totaling approximately 450-500 accounts
- Consistently averages DSO of 19 days with a goal of 30 days
- Averaged DSO of 22 days in 2018 with a goal of 35 days
- Reporting 90+ accounts receivables at 2.15% with a goal of 4%, down from 4.25%
- Travel to assist with AR aging reports with FTL and WPB Branch Mgrs
- Prepare Credit Adjustments/Maintenance Contract Transmittals
- Review for accounts for credit hold and/or billing suspension
- Work closely with Cash Applications in support of resolutions regarding discrepancies and adjustments needed in resolving balances on account
- Recommend to manager accounts to be charged off, legal placement or placed with 3rd party for collections.
Credit & Collection Specialist
Synergy Health- Steris
06.2017 - 10.2017
- B2B Collection calls & emails (within the 1st week collected $1.2 million)
- Prepare and mail collection letters, statements, and invoices
- Reconcile invoices with purchase orders & payments
- Recommend to Controller accounts to be charged off or placed with 3rd party for collections
- Identify issues delaying payments & coordinate with internal resources to resolve issues.
Collections Specialist
Preferred Materials Inc
08.2015 - 06.2017
- Manage a large portfolio of B2B Collection Calls & Emails
- Travel to meet & greet with customers
- Receive CHAX, Checks, CC Payment, File liens & Issue Releases
- Assist customers with discrepancies on invoices
- Weekly aging Reports.
Accounts Receivable/Billing Specialist
RME360
06.2015 - 08.2015
- Cash Application
- GL verification of accounts
- Monitoring A/R shared email
- Cost & Billing Sales Orders
- Remote Deposits ACH, Wires, Checks & Credit Cards.
Cash Application Specialist
Gerdau Ameristeel
03.2015 - 05.2015
- Cash Application
- Monitoring A/R shared emailed/Bank Upload
- FEBA Lockbox (Reds) Downloading Deposits directly from the bank
- Remote Deposits.
Staff Accountant / Collection Specialist
Virtus Pharmaceuticals LLC
01.2014 - 03.2015
- Manage a large portfolio of B2B Collection Calls & Emails
- Download Deposits & Cash Applications
- Remote Desktop Deposits
- Reconciling Discrepancies/Creating Credit Memos
- Running Sales/Aging Reports/Journal Entries.
Project Coordinator/Administrative Support
Tecta America
10.2013 - 12.2013
- Enter Service Tickets & data into Tecta Tracker
- Scan documents into DocuWare
- Search for Documents in Navision for Job Proposals
- Filing & other administrative duties.
Collections Specialist / Accounts Receivable & Credit Dept
Broan-Nutone LLC
03.2003 - 09.2013
- B2B collection for Home Depot, Lowes and ACE
- Managed a portfolio of 400 plus accounts totaling $3-$4 million in collections monthly
- CSR for Lowes/Issuing RGA's
- Cash & Credit Card Applications
- Create & Distribute RPS/Chargebacks/B2B Collections
- Deposits/Calling consumer's w/discrepancy
- Accounts Receivable/Month End/Daily W/O
- Assist with balancing Home Depot checks
- Check Request & Status Reports.
Education
Public Speaking/Business -
Lake City Community College
Lake City, FLData Entry/Business Certification -
Mid-Florida Tech
Orlando, FLSkills
- Collections
- Accounts Receivable
- Administrative
- Customer Service
- B2B
- Billing Professional
- Assistant Controller
- Credit
- Data Entry
- Reporting
- Filing
- GL
- Legal
- Proposals
- Reconciliations
- Account Analyst
- Notary
- MS Office (Word, Excel, PowerPoint, Access)
- CSR Cash Application
- Lawson
- AS400
- QuickBooks Online
- BluePay
- DocuWare
- Navision
- IFS
- PRMS
- SAP
- CashPro Web
- Cypress
- Deltek
- Jobbooks
- Debt recovery expertise
- Strong negotiation skills
- Client Confidentiality
- Portfolio Management
- Debtor Research
- Credit Control Proficiency
- Active listening abilities
- Outbound Calling
- Legal Compliance Awareness
I enjoy riding motorcycles and spending time with family.
I love riding motorcycles and slingshot rides. The freedom of the open road and and clearing all my thoughts and just enjoying life.
Family is important to me my grandkids are my heart and joy.
Timeline
Collections Coordinator / Billing Analyst Team Lead
Sedgwick
06.2019 - Current
Collections Specialist
Oracle Elevator Company
10.2017 - 05.2019
Credit & Collection Specialist
Synergy Health- Steris
06.2017 - 10.2017
Collections Specialist
Preferred Materials Inc
08.2015 - 06.2017
Accounts Receivable/Billing Specialist
RME360
06.2015 - 08.2015
Cash Application Specialist
Gerdau Ameristeel
03.2015 - 05.2015
Staff Accountant / Collection Specialist
Virtus Pharmaceuticals LLC
01.2014 - 03.2015
Project Coordinator/Administrative Support
Tecta America
10.2013 - 12.2013
Collections Specialist / Accounts Receivable & Credit Dept
Broan-Nutone LLC
03.2003 - 09.2013
Public Speaking/Business -
Lake City Community College
Data Entry/Business Certification -
Mid-Florida Tech
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