Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaSabra Epps

Oakland,TN

Summary

Dynamic General Manager with extensive experience at PMI of Memphis, excelling in financial reporting and team leadership. Proven track record in optimizing property management operations and enhancing tenant satisfaction. Adept at problem-solving and fostering collaboration, driving successful outcomes in high-pressure environments. Committed to delivering exceptional results and maintaining compliance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

REGIONAL MANAGER/PRINCIPAL BROKER

PMI OF MEMPHIS
01.2020 - Current
  • Collected rent and property fees from tenants and individual owners.
  • Paid property expenses, including taxes and maintenance costs.
  • Conducted property showings for potential tenants while evaluating applications per anti-discrimination laws.
  • Reported financial status, occupancy rates, and expiring leases to property owners.
  • Arranged contracts for maintenance, trash removal, landscaping, and ongoing services.
  • Managed disputes with service providers to ensure compliance and service quality.
  • Monitored team progress towards achievement of goals and objectives set forth by executive management.
  • Identified new business opportunities through market research and industry trends.
  • Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
  • Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.

PROPERTY MANAGER

PROGRESS RESIDENTIAL
12.2016 - 01.2020
  • Managed accounts and resolved account disputes, ensuring accuracy in ledgers.
  • Processed credits and billing efficiently to maintain financial integrity.
  • Prepared weekly and monthly reports to track financial performance.
  • Drafted office correspondence, emails, and memos to facilitate communication.
  • Created data spreadsheets to organize and analyze key information.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
  • Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.

GENERAL MANAGER

TMX FINANCE
10.2012 - 09.2016
  • Managed accounts and executed internal audits to ensure compliance and accuracy.
  • Recruited and trained new employees to enhance operational efficiency.
  • Processed payroll and loan transactions, ensuring timely and accurate financial operations.
  • Created marketing strategies to increase brand awareness and drive sales growth.
  • Typed documents including correspondence, drafts, memos, and emails, preparing weekly reports.
  • Developed and maintained filing practices for efficient document retrieval and management.
  • Oversaw all administrative tasks to support organizational objectives.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

OPERATIONS SUPERVISOR

MARRIOTT INTERNATIONAL
10.2008 - 08.2012
  • Coordinated travel arrangements for guest arrivals and departures.
  • Managed invoices for accounts payable and receivable to ensure timely processing.
  • Supervised a team of 15 employees, focusing on performance and development.
  • Sorted, opened, and distributed incoming email correspondence efficiently.
  • Trained new employees on proper job functions and company policies and procedures.
  • Provided support to other departments as needed to meet organizational goals.
  • Developed and implemented standard operating procedures to ensure efficient workflow.0

Education

BLS - Sociology, Business

UNIVERSITY OF MEMPHIS
05.2010

Skills

  • Management and administration
  • Financial reporting
  • Auditing and compliance
  • Office operations
  • Communication skills
  • Presentation development
  • Email correspondence
  • Face-to-face interactions
  • Software proficiency
  • Documentation expertise
  • Real estate knowledge
  • Investment analysis
  • Team collaboration
  • Leadership abilities
  • Transaction management
  • Property management
  • Problem-solving skills
  • Organizational capabilities
  • Attention to detail

Certification

Licensed Real Estate Broker

National Association of Realtors

National Association of Residential Property Management

Timeline

REGIONAL MANAGER/PRINCIPAL BROKER

PMI OF MEMPHIS
01.2020 - Current

PROPERTY MANAGER

PROGRESS RESIDENTIAL
12.2016 - 01.2020

GENERAL MANAGER

TMX FINANCE
10.2012 - 09.2016

OPERATIONS SUPERVISOR

MARRIOTT INTERNATIONAL
10.2008 - 08.2012

BLS - Sociology, Business

UNIVERSITY OF MEMPHIS

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