LaSabre Richardson
GREENACRES,FL
Summary
A goal driven, team-oriented office assistant with exceptional customer service and hospitality skills. One who can provide professionalism, integrity and focused leadership skills for team building. A natural initiative to go over and beyond, which allows for consistent and efficient proficiencies in Management/Team Building/ Staff trainings, Report writing, Customer Service/ Guest Relations, Policies and Procedures, Appointment scheduling, Answering phones/multi-lines, Data entry, Basic office skills.
Overview
2024
2024
years of professional experience
Work History
Front Desk Receptionist
Scenthound
Lake Worth, FL
2025 - 2026
- Managed front desk operations, ensuring seamless guest check-ins and check-outs.
- Coordinated appointment scheduling to optimize service efficiency and client satisfaction.
- Assisted clients with inquiries, providing accurate information about services and products.
- Maintained organized records of client interactions and appointments for efficient follow-up.
- Implemented processes to enhance customer service delivery and improve guest experiences.
- Trained new reception staff on operational procedures and best practices for front desk management.
- Developed strategies for effective communication between departments to streamline operations.
- Led initiatives to enhance workflow efficiency, contributing to overall business objectives at Scenthound.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Organized and maintained files and records to ensure up-to-date documentation.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Greeted visitors warmly, creating positive first impression of organization.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Streamlined check-in processes, reducing wait times for guests.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
Receptionist/ Laser Technician
Palm Beach Medical
Lake Worth, FL
07.2022 - 11.2023
- As receptionist at Palm Beach Medical the day-to-day responsibilities were to open the facility and prepare the day before the clients arrive. Providing excellent customer service and checking-in to clients for scheduled services was a key part of the day. Keeping up with the integrity of client demographics is highly important and a daily responsibility. Responsibilities included filtering, organizing and dispersing daily incoming mail for the companies. Routinely parceled documents and packages with various price comparison methods. Other duties include scanning documents, making copies, faxing, filing, and answering multiple phone lines. As a Laser tech, the daily responsibilities were to prepare the exam room with all the necessary tools and equipment for each service appointment. Maintaining proper cleaning and sanitation methods after each service is completed is routine. Evaluating skin concerns together with the client, such as unwanted hair growth or high pigmentations allows for proper rapport building to developing the best treatment plan to administer the desired cosmetic procedure. Ensuring that clients are happy, healthy and safe is the key goal in cosmetic health.
Customer Service Representative
US PRO Cleaning Services
Fort Lauderdale, FL
08.2017 - 05.2020
- As a customer service representative for a leading commercial and residential cleaning service company, quality customer service is important. The responsibilities of a customer service representative for an Air duct cleaning provider in South Florida can be challenging, especially when that service is needed immediately. Our daily task was to answer service questions coming from our clients, regarding payment, warranties, life- time services and specialty rates. Maintaining integrity of client demographic was always important when collecting data and scheduling service appointments. Our services also included quality carpet and area rug cleaning, upholstery cleaning, tile & grout cleaning, floor polishing and dryer vent cleaning. As a representative maintaining all knowledge of our company, products and services showed our clients how dedicated and reliable we were and most of all dedicated to providing quality service with affordable rates.
Education
HHA Certification - undefined
Medical Institute of Palm Beach
Greenacres, FL07.2012
Medical Assistant (Extern) - undefined
American Care
Lake Worth, FL07.2012
GED Certification - undefined
Florida Adult Education Center
West Palm Beach, FL06.2005
Skills
MS Word, Excel, PowerPoint, Outlook, some QuickBooks
Customer service
Attention to detail
Time management
Listening skills
Cash handling
Telephone etiquette
Data entry
Problem-solving skills
Team collaboration
Scheduling
Appointment scheduling
Verbal and written communication
Administrative skills
Scheduling appointments
Office organization
Oral and writing communication
File organization
Hospitality services
Front office management
Filing
Sensitive information handling
Work prioritization
Administrative support
Initiative-taking
Complex Problem-solving
Issue handling
Office administration
Confidentiality handling
Guest relations
Document management
Skilled in software
Meeting scheduling
Multi-line telephone systems
File management
Conflict management
Office management
Effective planning
Technical support
Call routing
Hospitality best practices
Mail sorting
Basic accounting
Calendar management
Researching skills
Word processing
Clerical support
Timeline
Receptionist/ Laser Technician
Palm Beach Medical
07.2022 - 11.2023
Customer Service Representative
US PRO Cleaning Services
08.2017 - 05.2020
HHA Certification - undefined
Medical Institute of Palm Beach
Medical Assistant (Extern) - undefined
American Care
GED Certification - undefined
Florida Adult Education Center
Front Desk Receptionist
Scenthound
2025 - 2026