LaSacha Dunlap
Winston-Salem,NC
Summary
Dependable employer serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Ready to bring 8+ years of superb hospitality, determination, and team work to you team.
Overview
6
6
years of professional experience
Work History
Patient Service Specialist
Novant Health, Forsyth Medical Center
03.2021 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
Front Desk Manager
Best Western Plus Hotel
07.2018 - 08.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
Unit Secretary
Novant Health, Forsyth Medical Center
05.2019 - 03.2021
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Evaluated and implemented changes to unit procedures based on feedback from staff, improving efficiency without compromising patient care quality.
Education
Bachelor of Science - Health Care Management
Winston-Salem State University
Winston-Salem, NC05.2025
Associate of Science - Medical Office Administration
Guilford Technical Community College
Jamestown, NC12.2020
No Degree - Certified Medical Unit Secretary
Forsyth Technical Community College
Winston-Salem, NC12.2019
Skills
- Appointment Scheduling
- Patient confidentiality
- Epic Software Proficiency
- Healthcare Systems Knowledge
- Insurance Verification
- Team Leadership
Reference
Cassandra Wineglass, PhD, MA - Associate Professor of Healthcare Management
Email: wineglasscm@wssu.edu
Phone: 336-750-8866
Carrie A. Crouse - Patient Access Supervisor - NH Forsyth Medical Center
Email: cacrouse@novanthealth.org
Phone: 336-718-1606
Maggy Mena-Figueroa - Cone Health Leadership
Email: yoraima.menafigueroa@conehealth.org
Phone: 336-929-8698
Timeline
Patient Service Specialist
Novant Health, Forsyth Medical Center
03.2021 - Current
Unit Secretary
Novant Health, Forsyth Medical Center
05.2019 - 03.2021
Front Desk Manager
Best Western Plus Hotel
07.2018 - 08.2022
Bachelor of Science - Health Care Management
Winston-Salem State University
Associate of Science - Medical Office Administration
Guilford Technical Community College
No Degree - Certified Medical Unit Secretary
Forsyth Technical Community College