LaSacha Moore
Durham
Summary
Focused on enhancing skills and knowledge while contributing to organizational goals in a fulfilling job environment.
Overview
25
25
years of professional experience
Work History
Financial Care Counselor- ED Registration
Duke University Medical Center
02.2019 - Current
- Completion of insurance verification and documenting upfront collections before the date of service for scheduled and pre-registered accounts
- Collect upfront collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
- Ensures customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations.
- Insuring proper entering and filing of active insurance policies.
- Verifying demographic information including address, contact numbers and insurance information.
- Explaining and obtaining signatures for legal documents such as consent for treatment, Tricare and Medicare Rights.
- Part-time
Administrative Specialist OR Scheduler- Vascular Surgery
UNC Health Care
06.2016 - Current
- Working collaboratively with Surgeons, patient, clinics, to timely schedule patient for appointments and procedures.
- Reviewing surgery schedule and coordinating with admitting and Pre-Op to set appointment for pre-admission testing and surgery.
- Calling patients and confirming dates of pre-op and surgery; responds to questions or issues that arise prior to patient’s admission to assure that patient experiences positive outcomes during his/her admission.
- Preparing/updating surgery schedule; ensuring all conflicts, issues, etc. are addressed timely with the clinical team.
- Submit and schedule varicose vein procedures upon approval through insurance company
- Full-time
Staff Assistant – Department of Vascular Surgery
Duke University Medical Center
08.2012 - 06.2016
- Screen and route mail and documents; determine which to respond to or which to bring to supervisor's attention based on content of communication and knowledge of departmental programs and activities.
- Organize and maintain divisional or departmental files of records, reports and correspondence required for reference and efficient operation of division or department; maintain up-to-date management and procedural manuals, directives, and related records; compile and summarize data and assist in preparing regular and special reports requiring analysis and evaluation of data; review reports received for supervisor; check and compare with source documents and bring significant items, changes, errors or omissions to the attention of the supervisor.
- Maintain, review and reconcile departmental or divisional budgetary records, prepare budgetary projections and recommendations based on instructions and established procedure. Prepare letters and statements a portion or all of which may be composed or compiled on the basis of personal knowledge of subject matter; prepare inter-departmental memoranda explaining new or revised policies and procedures as necessary.
- Take and transcribe dictation; type letters, reports and records ensuring grammatical accuracy, conformance with established procedures and factual correctness.
- Arrange for and schedule appointments and meetings for supervisor; interview callers; answer questions concerning departmental or divisional activities
- Transmit instructions and/or information to and from staff members; serve as liaison with internal and external agencies
- Make proper referrals as necessary; prepare materials and make arrangements for conferences and travel; prepare necessary documents for supervisor's use in meetings; may attend meetings to take minutes or provide information as requested.
- Advise or direct secretarial, clerical or other personnel in the department or division; make work assignments and review work for accuracy and completeness.
- Travel with physicians to clinic to assistant provider
- Prepare clinic for providers
- Answer multiple phone lines
- Full-time
Financial Care Counselor, 2B/2C Clinic
Duke University Medical Center
01.2011 - 08.2012
- Obtained authorizations based on insurance plan contracts and guidelines. Communicated with insurance carriers regarding clinical information requested and to resolve issues relating to coverage and payment.
- Update the billing system to reflect the insurance status of patients Arrange payment options with patients and screen patients for government funding sources
- Inform attending physicians of patient financial hardship
- Calculate and collect cash payments for all patients. Reconcile daily cash deposit
- Full-time
Patient Service Associate
Duke University Medical Center
09.2007 - 01.2011
- Patient check in/out upon arrival & departure from clinic
- Preparations of encounter forms for next day
- Enter lab work for each doctor upon request
- Answer general questions upon arrival and exit
- Schedule patient’s appointments for future visits
- Verification of demographics in IDX
- Collect and post co-payments and balances
- Obtained signatures on forms so that insurance can be filed
- Full-time
Customer Service Representative
ACS
05.2007 - 09.2007
- Addressed questions for customers about cell phone issues
- Troubleshoot cell phones for customers
- Bill payments over the phone
- Addressed questions about bills and general information
- Full-time
Administrative Assistant
Davis Technical Staffing & Consulting
02.2007 - 04.2007
- Screen, sort and distribute mail and documents
- Answer telephones, take messages, and reply to question in accordance to office policies.
- Greet, screen and direct callers to appropriate staff members
- Operate office equipment including copy machines and fax machines.
- Set up and maintain varied office files of records for employees. File and retrieve records in accordance with established procedures and filing systems.
- Part-time
Guest Services Team Member/Cashier
Super Target, Store 1872
04.2004 - 11.2006
- Fielded questions and routed phone calls from guests
- Logged, tracked, and maintained Guest Services logs
- Provided excellent Fast, Fun, and Friendly customer service
- Provided assistance to GSTL when needed
- Provided timely and efficient customer service both internally and externally
- Provided general information regarding Target’s Return and Exchange Policy
- Addressed questions from guests
- Worked with the rest of the Target team members to enforce and ensure a
- Fast, Fun and Friendly work environment
- Full-time
Line Server
Carol Woods Retirement Center
11.2000 - 08.2003
- Prepared and served delicious meals to residence
- Skilled in the art of food preparation
- Assisted with special events and meals that were served to residents
- Part-time
Education
High School Diploma - General High School Curriculum
Chapel Hill High School
Chapel Hill, NC06.2003
Skills
- Customer Service trained and oriented
- Trained in retail SMS systems and databases
- Highly organized and detailed oriented
- Acknowledged ability to interface with all levels of management
- Patient Registration
- Scheduling appointments
- Reimbursement and travel
- IDX Web and Epic trained
- Cash collection and reconciliation
- Medical Terminology, CPT codes, and Diagnosis codes
- Multitasking
Timeline
Financial Care Counselor- ED Registration
Duke University Medical Center
02.2019 - Current
Administrative Specialist OR Scheduler- Vascular Surgery
UNC Health Care
06.2016 - Current
Staff Assistant – Department of Vascular Surgery
Duke University Medical Center
08.2012 - 06.2016
Financial Care Counselor, 2B/2C Clinic
Duke University Medical Center
01.2011 - 08.2012
Patient Service Associate
Duke University Medical Center
09.2007 - 01.2011
Customer Service Representative
ACS
05.2007 - 09.2007
Administrative Assistant
Davis Technical Staffing & Consulting
02.2007 - 04.2007
Guest Services Team Member/Cashier
Super Target, Store 1872
04.2004 - 11.2006
Line Server
Carol Woods Retirement Center
11.2000 - 08.2003
High School Diploma - General High School Curriculum
Chapel Hill High School