Lasadia Petty
Harvest,AL
Summary
Dedicated and motivated Product Expert with 20 years of experience in Computer Science. Seeking to leverage skills in Leadership, Communication, and Customer Service to contribute effectively to the companies success. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
12
12
years of professional experience
Work History
Product Expert
TurboTax
01.2016 - Current
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Managed time efficiently in order to complete all tasks within deadlines
- Worked effectively in fast-paced environments
- Worked well in a team setting, providing support and guidance
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Organized and detail-oriented with a strong work ethic
- Adaptable and proficient in learning new concepts quickly and efficiently
- Implemented strategic business objectives to generate $20k in sales
Crew Leader
Phoenix Services LLC
04.2011 - 09.2019
- Trained employees in time management and proper ways to complete job duties
- Instructed crew members in safe work practices and methods to reduce work-related injuries
- Established positive relationships with customers and colleagues through high standards of customer service
- Pitched in to help with various job tasks, fill in for sick employees and complete projects
- Established and enforced policies and procedures to maintain high standards of work
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
Education
BBA - Computer Science
Athens State University
Athens, AL05.2018
Computer And Information Sciences
J.F. Drake State Community And Technical College
Huntsville, AL05.2003
Professional Prospecting Skills - undefined
J.F. Drake State Technical College
Huntsville, Alabama2007
Skills
- Troubleshooting
- Technical Support
- Monitoring and reporting
- Decision-Making
- Attention to Detail
Timeline
Product Expert
TurboTax
01.2016 - Current
Crew Leader
Phoenix Services LLC
04.2011 - 09.2019
BBA - Computer Science
Athens State University
Computer And Information Sciences
J.F. Drake State Community And Technical College
Professional Prospecting Skills - undefined
J.F. Drake State Technical College
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