Summary
Overview
Work History
Education
Skills
Timeline
Generic

La Salle Demming

Memphis,TN

Summary

Respectful Medical Records Specialist with superior attention to detail and skill in evaluating and correcting health records. Remote go-getter with expertise scanning and indexing medical records to appropriate chart. Excellent work ethic and exemplary time management skills, demonstrated over my years of industry expertise.

Overview

19
19
years of professional experience

Work History

Senior Service Specialist (Remote)

Wayfair.com
05.2019 - Current
  • Pleasantly greet customers and asked open-ended questions to better determine needs.
  • Exhibit high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Efficiently manage high-pressure situations, providing prompt resolutions while maintaining a calm demeanor under stress.
  • Develop strong relationships with clients by providing exceptional support and ensuring their needs were met by investigating and resolving customer inquiries and complaints quickly.
  • Manage timely and effective replacement of damaged or missing products, tracking their order. While documenting problems and corrective actions to maintain records.
  • Respond proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.

HIM Medical Records Clerk

Baptist Memorial Hospital Memphis
09.2014 - 05.2019
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Scanned medical records in digital format for easy retrieval and accessibility. Printed and photocopied documents to provide patients with copies of medical records when requested.
  • Processed medical records requests from outside providers according to facility, state, federal law, insurance companies, and other authorized parties in a timely manner through email and fax.
  • Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records by uploading physician progress notes, history, and physicals into electronic medical records.


Table Games Dealer

Roadhouse Casino
03.2005 - 09.2014
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, paid attention to detail to prevent fraud and gaming equipment efficiently.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
  • Monitored game for potential security risk to protect operation and players by assist players with placing bets, educating on game rules to increase understanding.

Education

Certification - Medical Office Profession

Concorde Career College
Memphis, TN

Skills

  • Excellent Communication
  • Data Entry
  • Conflict Resolution
  • Documents and Records Management
  • Call Center Operations
  • Staff education and training
  • Microsoft Office
  • Work Prioritization
  • Administrative and Office Support
  • Customer Data Confidentiality
  • Medical terminology knowledge
  • Customer Relationship Management

Timeline

Senior Service Specialist (Remote)

Wayfair.com
05.2019 - Current

HIM Medical Records Clerk

Baptist Memorial Hospital Memphis
09.2014 - 05.2019

Table Games Dealer

Roadhouse Casino
03.2005 - 09.2014

Certification - Medical Office Profession

Concorde Career College

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La Salle Demming