Lasallye S. Salifu
flight attendant
Joliet,IL
Summary
Dynamic leader with 30 years of management experience in operations, customer service, and team supervision. Skilled in staff development, safety compliance, and conflict resolution. Currently serving as a Flight Attendant, ensuring passenger safety and comfort while maintaining professionalism under pressure. Experienced entrepreneur and business owner, with proven ability to manage operations, budgets, and customer relations. Seeking a supervisory or managerial role where expertise in leadership and customer service can contribute to organizational success. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
31
31
years of professional experience
3
3
Certification
Work History
Flight Attendant
Spirit Airlines
10.2023 - Current
- Ensure the safety of passengers during all phases of flight through FAA-compliant procedures.
- Deliver exceptional customer service, resolving passenger concerns to maintain comfort and satisfaction.
- Respond to in-flight emergencies with professionalism, administering first aid and guiding evacuations when required.
- Maintain composure under pressure while balancing safety responsibilities with guest service excellence.
Customer Service Supervisor & Team Manager
United States Postal Service (USPS)
06.1994 - 10.2023
- Supervised and developed 30+ employees in mail processing and delivery operations, ensuring on-time service.
- Improved workforce efficiency by optimizing schedules and reducing overtime hours.
- Oversaw financial operations, maintaining budgets with zero overages.
- Delivered hands-on leadership to improve customer experience and resolve escalated service issues.
- Partnered with clerks to build a culture of teamwork, accountability, and customer satisfaction.
Route Driver
United States Postal Service (USPS)
- Operated 2-ton vehicles safely and efficiently on delivery routes.
- Ensured timely and accurate mail delivery across assigned territories.
- Adhered to all DOT regulations and safety protocols.
Food Trailer Business Owner/Operator
Lena’s Kitchen LLC
01.2021 - Current
- Founded and manage a mobile food business, overseeing operations, licensing, and compliance.
- Handle budgeting, purchasing, and vendor relations to ensure profitability.
- Deliver excellent customer service while managing high-volume orders at community events and private functions.
- Market business through community engagement, word-of-mouth, and social platforms.
Education
Associate’s Degree - Communications
Columbia College
05.1987
Coursework -
Kennedy King College
05.1991
CNA Certification -
Joliet Junior College
12.2008
Skills
- Leadership & Staff Training
- Customer Service Excellence
- Conflict Resolution & Problem Solving
- Operations & Logistics Management
- Safety & Compliance (CPR, FAA, DOT)
- Fiscal & Budget Oversight
- Entrepreneurship & Business Ownership
- Food Service Management
- Certified Forklift Operator & Route Driving (2-ton vehicles)
Certification
- CPR Certified
- CNA Certified
- FAA Certified Flight Attendant
- Certified Forklift Operator
- Licensed Food Service Manager
Accomplishments
- Achieved successful production by completing training with accuracy and efficiency.
- Supervised team of 35 staff members.
- Documented and resolved productivity which led to eliminating
- overages on work hours.
Affiliations
- Donaldsons non for profit
- Member of AFA chicago
- Owner of Lena's Kitchen LLC
- Certified election Judge in will county
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Flight Attendant
Spirit Airlines
10.2023 - Current
Food Trailer Business Owner/Operator
Lena’s Kitchen LLC
01.2021 - Current
Customer Service Supervisor & Team Manager
United States Postal Service (USPS)
06.1994 - 10.2023
Route Driver
United States Postal Service (USPS)
Associate’s Degree - Communications
Columbia College
Coursework -
Kennedy King College
CNA Certification -
Joliet Junior College