LaSana Carter
Brooklyn,NY
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
17
17
years of professional experience
8
8
Certificate
Work History
Peace Officer
Brooklyn Public Library
09.2018 - Current
- Awarded "Public Service Certificate" from councilman Mathieu Eugene.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Responded to emergency calls to provide assistance to citizens in need.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Recorded facts to prepare reports documenting incidents and activities.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Monitored criminal activity in community to identify suspicious activity.
Loss Prevention, Sales-Associate, Cashier, Layaway Associate
TJX Companies
06.2007 - 08.2018
- Named “Employee of the Quarter” at Home Goods in recognition of excellent job performance and customer service
- Addressed customer needs and made product recommendations to increase sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Commended by supervisors for flexibility in changing work hours when asked and filling in during scheduled off-days for absent employees
- Worked closely with shift manager to solve problems and handle customer concerns.
- Honored with repeated awards for good customer service, internal and external shrink and recovery strategies
- Displayed a positive, helpful attitude on a daily basis that was consistently praised by customers, employees, supervisors, and managers alike.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
Education
Communication
Florida State College At Jacksonville
Jacksonville, FLComputer Information Science
University of North Florida
Jacksonville, FLSkills
- Information Technology
- Word, Excel, Powerpoint proficient
- Web Design
- UX Design
- Safety Violations
- Interpersonal Skills
- Community Policing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Peace Officer
Brooklyn Public Library
09.2018 - Current
Loss Prevention, Sales-Associate, Cashier, Layaway Associate
TJX Companies
06.2007 - 08.2018
Communication
Florida State College At Jacksonville
Computer Information Science
University of North Florida
Certification
- CFR - Certified First Responder
- First Aid CPR AED
- FDNY Certificates: F01, F03, F04, F07, P15, & S95