Lasandra Burns
Fayetteville,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Experienced Customer Service Representative with 2 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dollar General
12.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Personal Care Aid
True Care Home Health
12.2018 - 10.2023
- I travel to the clients home to assist them in comfort
- Assisted with client nutrition by shopping for healthy ingredients and preparing balanced meals
- Supported individuals' personal hygiene by helping with basic tasks
- Delivered expert care to clients convalescing or incapacitated by illness or injury.
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
Hair Braider (Self-employed)
Natural Hair Care
04.2009 - 12.2018
- I worked Self employed braiding natural hair inside my home
- I treated natural hair with a shampoo and conditioner before braiding for my own personal sanitation
- I braid natural hair, I also braid with extensions to add length to the clients hair
- Kept full schedule of appointments by earning repeat business and marketing services to capture new customers
- Helped customers improve hair health and appearance with better products and routines
- Boosted efficiency by keeping work areas clean, tidy and free of debris
- Met with clients to discuss and clarify unique requirements for hair projects.
- Designed flattering natural styles for variety of face shapes.
- Demonstrated exceptional time management skills, consistently completing intricate braids within expected timeframes.
- Recommended products to extend life of braids.
Customer Service Representive
SYKES Enterprises, Inc.
06.2016 - 06.2017
- I worked in a inbound call center, third party for AT&T
- Mitigated customer issues by responding to calls and emails within 2-hour period
- Enhanced customer satisfaction with fast, knowledgeable mobile service
- Met customer needs consistently, closely discussing each person's needs and how best to meet each one
- I made payments, set customers up with payment plans to fit their needs
- I offered new products to customers and always help them maximize the services for the value of their money.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Business Administartion -
Strayer University
Raleigh, NC06.2022
Diploma -
South View High School
Hope Mills, NC06.2003
Skills
- Time Management
- Meeting deadlines
- Call center experience
- CRM Software
- Attention to Detail
- Hiring and Training
- Exceptional communication
- Strong reading talents
- Self-motivation and discipline
- Multitasking proficiency
- Fast Typing Speed
Certification
- Reading Medical transcripts and documents to help ensure the client understand.
Assisting clients with all forms and claims that need to be submitted for insurance coverage.
Timeline
Assistant Store Manager
Dollar General
12.2022 - Current
Personal Care Aid
True Care Home Health
12.2018 - 10.2023
Customer Service Representive
SYKES Enterprises, Inc.
06.2016 - 06.2017
Hair Braider (Self-employed)
Natural Hair Care
04.2009 - 12.2018
Business Administartion -
Strayer University
Diploma -
South View High School