Summary
Overview
Work History
Education
Skills
Timeline

Lasandra Hall

HOUSTON,TX

Summary

Skilled Customer Service Representative with a proven track record at Mcneil Real Estate, adept in conflict resolution and critical thinking. Excelled in enhancing customer loyalty through empathetic service and efficient problem-solving. Demonstrated exceptional money handling abilities and customer relations, significantly improving transaction accuracy and customer satisfaction. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Mcneil Real Estate
01.2000 - Current
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Cashier

Jack in the Box
08.2016 - 10.2021
  • Worked flexible schedule and extra shifts to meet business needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

High School Diploma -

Ce King High School, Houston, TX
05.1999

Honor Roll 1997

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Money handling abilities
  • Conflict Resolution

Timeline

Cashier - Jack in the Box
08.2016 - 10.2021
Customer Service Representative - Mcneil Real Estate
01.2000 - Current
Ce King High School - High School Diploma,

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Lasandra Hall