Lasandra Jernigan
Tuscaloosa,AL
Summary
Highly experienced professional in guest services with a strong track record in customer relations, recordkeeping, and problem-solving. Known for creating a positive atmosphere through outgoing and friendly communication.
Overview
15
15
years of professional experience
Work History
Maintenance Clerk
Samvardhana Motherson
04.2024 - Current
- Maintain accurate and up-to-date records of maintenance activities, work orders, repairs, and preventive maintenance schedules
- Create, track, and close work orders; ensure that they are assigned to the correct technicians and completed on time
- Monitor and manage inventory of tools, parts, and supplies; reorder items as needed to ensure the maintenance department has adequate materials on hand
- Coordinate and schedule preventative maintenance activities and repairs with the maintenance team
- Input data related to maintenance activities into maintenance management systems
- Communicate with external vendors to arrange equipment repairs and order necessary parts or services
Guest Services Representative
Hampton Inn
12.2022 - Current
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Manage the check-in and check-out process by following all established procedures and policies, including processing payments, maintaining accurate records of guest transactions, and assisting with reconciling receipts at guest requests
- Maintain accuracy in shift-wide cash handling.
- Operated communication systems for call management.
- Work closely with various departments to achieve high levels of guest satisfaction.
- Provided assistance to guests throughout their stay.
- Resolved guest complaints in a professional manner.
Production Operator
Motherson
05.2017 - 04.2024
- Assembled parts for interior door structures.
- Coordinated activities supporting program implementation efforts.
- Scheduled training events, coordinated with instructors, obtained and distributed required instructional materials, and communicated schedules and details
- Handled course enrollments efficiently.
- Monitored program and instructor performance through systematic data analysis.
- Utilized lean quality principles, such as 5S, for workplace organization as well as served as a classroom instructor for 5S and 8 Disciplines of problem-solving methodology
- Facilitated educational programs specializing in interior assembly.
Storeroom Attendant/Receiving Clerk
Hagemeyer North America
05.2010 - 04.2017
- Unloaded, received, and put away incoming products, goods, tools and/or equipment; unpacked bales, crates, and other containers; checked for damage and discrepancies between goods and invoices
- Accurately sorted, labeled, moved, and stored items; placed material or items on racks, shelves, or in bins according to predetermined sequence such as size, style, or product codes; arranged storage to optimize space
- Issued product, goods, tools and/or equipment to site employees; documented and maintained accurate records for issued and returned items
- Entered data into a database or other computerized system to maintain up-to-date stock records; retrieved stored information to respond to inquiries (e.g., inventory levels or delivery schedules)
- Requested requisitions to replenish inventory
- Assisted with inventory level maintenance; performs cycle counts and prepares report results; processed purchase orders
- Forklift operation adhering to safety principles and standard procedures
Education
High School Diploma -
Aliceville High School
Aliceville, AL05.1998
Skills
- Maintenance scheduling
- Equipment inspection
- Spare parts ordering
- Work order processing
- Customer service
- File/records maintenance
Timeline
Maintenance Clerk
Samvardhana Motherson
04.2024 - Current
Guest Services Representative
Hampton Inn
12.2022 - Current
Production Operator
Motherson
05.2017 - 04.2024
Storeroom Attendant/Receiving Clerk
Hagemeyer North America
05.2010 - 04.2017
High School Diploma -
Aliceville High School
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